Store IT Field Technician - POS, Pharmacy & Networking

Hispanic Alliance for Career Enhancement; Springfield (IL); On-site; USD 25,000 - 54,000; Full time

Job summary

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations, traveling between stores to maintain computer systems, hardware and store technology.

You will support POS, pharmacy systems, networking equipment, and other in-store tech, diagnose issues, perform maintenance, and document service activity while delivering excellent customer service to store colleagues.

Qualifications

• 1+ years hands-on experience troubleshooting hardware, repairs, and maintenance.
• Valid driver's license with no major violations.
• Willingness to travel frequently within Champaign/Urbana, IL (must reside within the service area).
• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Ability to lift 75 lbs and occasionally work on ladders.

Responsibilities

• Travel between CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on-site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross-functional IT teams (help desk, network engineers, and software developers) to escalate and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on-call rotation and respond to urgent service needs as required.

Skills

Hardware troubleshooting

Driver's license

Travel frequently

Flexible hours

Lifting 75 lbs

Education

High School Diploma or GED

Tools

POS systems

Pharmacy systems

Job description

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations, traveling between stores to maintain computer systems, hardware and store technology.

You will support POS, pharmacy systems, networking equipment, and other in-store tech, diagnose issues, perform maintenance, and document service activity while delivering excellent customer service to store colleagues.