Field Service Tech: Store POS & Pharmacy Systems

CVS Health; Denver (CO); On-site; USD 26,174 - 48,216; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations. You will travel between stores to maintain POS and pharmacy systems, perform hardware upgrades, and install new technology while minimizing downtime.

Responsibilities include documenting service activity, collaborating with IT teams, and delivering strong customer service to store colleagues. The role requires lifting up to 75 lbs and frequent travel within the Denver area.

Qualifications

• 1+ years of hands-on hardware troubleshooting and maintenance.
• Valid driver’s license with no major violations.
• Willingness to travel frequently between CVS Pharmacy locations.
• Ability to work flexible hours, including days, nights, weekends and holidays.
• Ability to lift 75 lbs and work on ladders as needed.

Responsibilities

• Travel between CVS Pharmacy locations to provide on-site technical support and maintenance.
• Support store systems including POS, pharmacy, kiosks and inventory management.
• Perform preventative maintenance, software updates, hardware upgrades and equipment replacements.
• Install and configure new technology in stores and ensure network connectivity.
• Diagnose and resolve complex on-site technical issues and identify root causes.
• Maintain documentation of service calls, installations, repairs and maintenance.
• Collaborate with cross-functional IT teams to escalate and resolve issues.
• Provide exceptional customer service to store colleagues while troubleshooting equipment.
• Manage inventory of IT parts, tools, and supplies and track stock.
• Participate in on-call rotation and respond to urgent service needs.

Skills

Hardware troubleshooting

Customer service

Travel readiness

Flexible hours

Education

High School Diploma or GED

Job description

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations. You will travel between stores to maintain POS and pharmacy systems, perform hardware upgrades, and install new technology while minimizing downtime.

Responsibilities include documenting service activity, collaborating with IT teams, and delivering strong customer service to store colleagues. The role requires lifting up to 75 lbs and frequent travel within the Denver area.