Field Service Technician – Medical Diagnostics

F. Hoffmann-La Roche AG; Denver, Northern (CO, KY); Hybrid; USD 56,000 - 104,000; Full time

Job summary

Roche Diagnostics Denver seeks a capable technician to perform on-site maintenance, installation, and updates on Roche products. You will diagnose mechanical and software issues, document actions per quality standards, and adapt procedures for complex requirements.

A strong focus on customer satisfaction and effective communication is essential. The role requires travel and a solid technical background, with opportunities for growth within a leading healthcare company.

Qualifications

• Good written and verbal communication skills.
• Knowledge of electronics and electro-mechanical systems.
• Knowledge of basic chemistry.
• Effective customer service skills with a positive attitude.
• Organizational and prioritization abilities.

Responsibilities

• Perform on-site preventative maintenance, installation, and technical updates on Roche products.
• Diagnose mechanical, hardware, software, and system failures, following procedures.
• Document all activity per quality procedures and train as required.
• Adapt procedures to meet complex requirements and maintain Roche equipment.

Skills

Communication skills

Electronics knowledge

Chemistry basics

Customer service

Organizational skills

Education

High school diploma? or equivalent tech training

Bachelor's degree in Biomedical/Mechanical/Electrical Engineering or Chemistry

Tools

Networking/Wireless networking

Job description

Roche Diagnostics Denver seeks a capable technician to perform on-site maintenance, installation, and updates on Roche products. You will diagnose mechanical and software issues, document actions per quality standards, and adapt procedures for complex requirements.

A strong focus on customer satisfaction and effective communication is essential. The role requires travel and a solid technical background, with opportunities for growth within a leading healthcare company.