Field Service Technician: Lottery Equipment Installations

Brightstar Lottery; Houston (TX); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Company vehicle to take home for work

Medical benefits on day one of being a

12 paid holidays

Three weeks of paid vacation per year

401K with employer match

Parental leave and life insurance

Disability insurance

Gym membership reimbursement

Identity theft protection

Tuition reimbursement

Job summary

Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award-winning games that help lotteries serve their players and communities.

With around 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference. Brightstar seeks a Lottery Field Services Technician in Beaumont, TX to service equipment at retailer locations and support our award-winning lottery services team with

Qualifications

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service-related position
• 1 or more years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.

Responsibilities

• Brightstar seeks a Lottery Field Services Technician in Beaumont, TX to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support.
• Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Responsible for transporting, installing (if applicable), and maintainingBrightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation ofBrightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc

Skills

Customer service

Technical repairs

Driver's license

Color vision

Ladder climbing

Tool dexterity

Education

High school diploma

Job description

Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award-winning games that help lotteries serve their players and communities.

With around 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference. Brightstar seeks a Lottery Field Services Technician in Beaumont, TX to service equipment at retailer locations and support our award-winning lottery services team with