Lottery Field Technician - Install, Repair & On-site Support

Brightstar Lottery; Virginia Beach (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Company vehicle

Medical benefits day 1

Holidays & vacation

401K with match

Parental leave

Life insurance

Disability insurance

Tuition reimbursement

Gym membership

Identity theft protection

Job summary

Brightstar Lottery is hiring a Lottery Field Services Technician in Virginia Beach, VA. You will service retailer locations, transport and install Brightstar equipment, and train retailers as needed, supporting field operations and ensuring continuous equipment functionality.

This role requires a valid driver's license, the ability to lift up to 50 pounds, and experience in customer service and technical repairs. A company vehicle and comprehensive benefits accompany the position.

Qualifications

• High school degree or GED equivalent.
• 1+ years of experience in a customer service-related position
• 1+ years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Physical requirements: climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance, sit and drive for long periods, and work with moving parts and electrical current.

Responsibilities

• Service equipment at retailer locations; fieldwork, driving, and customer support.
• Transport, install, and maintain Brightstar equipment and replacement parts, tools, and supplies in an organized manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment in the field and report details to Dispatch.
• Deliver marketing supplies and consumable parts; track inventory at retailers.
• Deliver basic training to new retailers or refresher training to retailers with improper procedures.
• Complete primary forms for reporting activities, equipment problems, and improvement recommendations.

Skills

Customer service

Technical repairs

Valid driver's license

Color vision

Education

High school diploma or GED

Job description

Brightstar Lottery is hiring a Lottery Field Services Technician in Virginia Beach, VA. You will service retailer locations, transport and install Brightstar equipment, and train retailers as needed, supporting field operations and ensuring continuous equipment functionality.

This role requires a valid driver's license, the ability to lift up to 50 pounds, and experience in customer service and technical repairs. A company vehicle and comprehensive benefits accompany the position.