Field Service Technician — License Plate Systems

WMFHA; Fort Wayne (IN); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Neumo is seeking a License Plate Technician to install, maintain, repair, and troubleshoot production hardware across multiple state facilities. You will diagnose mechanical, electrical, and network issues, serving as a second-level escalation for Customer Care and ensuring minimal downtime.

This role requires hands-on work in manufacturing environments and periodic travel to customer sites with short notice.

Qualifications

• High school equivalency required; college education preferred.
• Hands-on mechanical or electromechanical experience required.
• Experience reading technical manuals, schematics, or wiring diagrams.
• Basic networking concepts (IP addressing, VPN) preferred.

Responsibilities

• Install, diagnose, and maintain license plate and registration printers and related production machinery across multiple state facilities.
• Troubleshoot hardware, software, and network-related problems encountered directly by customers or escalated by the Customer Care Department.
• Serve as the Second Level Escalation point for Customer Care, providing direct customer-facing technical support when issues exceed standard support capacity.
• Minimize equipment downtime by proactively identifying potential failures and performing preventive maintenance.
• Identify and implement cost-saving improvements to existing manufacturing and fulfillment techniques.
• Assist Support teams and Business Analysts with new and existing projects.
• Collaborate with the central fulfillment center as needed.
• Create and maintain detailed documentation for maintenance procedures, installations, and troubleshooting steps.
• Work as an effective member of a cross-functional support and project team.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Documentation

Communication skills

Independent work

Self-motivated

Team collaboration

Education

High school diploma or equivalent

College education preferred

Tools

Microsoft Office (Word, Excel)

Networking basics

Job description

Neumo is seeking a License Plate Technician to install, maintain, repair, and troubleshoot production hardware across multiple state facilities. You will diagnose mechanical, electrical, and network issues, serving as a second-level escalation for Customer Care and ensuring minimal downtime.

This role requires hands-on work in manufacturing environments and periodic travel to customer sites with short notice.