Field Technician: License Plate & Printing Equipment

Neumo; Fort Wayne (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Neumo is seeking a License Plate Technician in Indiana to install, troubleshoot, and maintain license plate and registration printers and related production machinery across multiple facilities. You will diagnose hardware, software, and network issues, and provide second-level escalation support for Customer Care with a hands-on, field‑based role.

The position requires strong mechanical skills, the ability to travel to customer sites on short notice, and willingness to work in varied

Qualifications

• Hands-on mechanical or electromechanical experience required; experience with industrial printing equipment, production machinery, or field service repair strongly preferred.
• Experience reading and interpreting technical manuals, schematics, or wiring diagrams
• Basic understanding of networking concepts (IP addressing, VPN, connectivity troubleshooting) preferred
• High school equivalency required; college education preferred

Responsibilities

• Install, test, diagnose, repair, and maintain license plate and registration printers, blanking lines, mail insert equipment, and related production machinery across multiple state facilities
• Identify, troubleshoot, and resolve hardware-, software-, and network-related problems encountered directly by customers or escalated by the Customer Care Department
• Serve as the Second Level Escalation point for Customer Care, providing direct customer-facing technical support when issues exceed standard support capacity
• Minimize equipment downtime by proactively identifying potential failures and performing preventive maintenance
• Identify and implement cost-saving improvements to existing manufacturing and fulfillment techniques
• Assist Support teams and Business Analysts with new and existing projects
• Collaborate with the central fulfillment center as needed

Skills

Mechanical aptitude

Troubleshooting

Documentation

MS Office (Word, Excel)

Communication

Self-motivation

Travel willingness

Education

High school equivalency

College教育 preferred

Tools

Industrial printers

Production machinery

Schematic diagrams

Job description

Neumo is seeking a License Plate Technician in Indiana to install, troubleshoot, and maintain license plate and registration printers and related production machinery across multiple facilities. You will diagnose hardware, software, and network issues, and provide second-level escalation support for Customer Care with a hands-on, field‑based role.

The position requires strong mechanical skills, the ability to travel to customer sites on short notice, and willingness to work in varied