Field Service Technician - Lehigh Valley, PA

MilliporeSigma; Pennsylvania; On-site; USD 52,000 - 76,000; Full time

Job summary

MilliporeSigma is hiring a Field Service Technician. You will install, repair and qualify water purification systems across the Lehigh Valley area, providing on-site solutions and ensuring optimal performance of our products.

This role involves travel, company vehicle provided, and occasional overnight trips. You will also support neighboring territories and document all work with required reports and calibrations.

Qualifications

• 3+ years of field service experience, skilled trade, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience.
• Bachelor’s degree in Mechanical/Biomedical Engineering or other Engineering field preferred.

Responsibilities

• Install, repair, perform preventative maintenance and qualification of water purification systems.
• Provide on-site service and ensure timely completion of work orders and documentation.
• Maintain inventory, tools, and calibration, and generate leads for service contracts via CRM.
• Occasional overnight travel; support for neighboring territories and coverage for other territories.

Education

High School diploma or GED

Bachelor’s degree in Mechanical Engineering, Biomedical Engineering or other Engineering field

Associates degree or completion of a Trade School program

Job description

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role

MilliporeSigma is hiring a Field Service Technician. In this role, you will play a crucial role in our mission to deliver exceptional technical support and expertise to our customers. You will have the opportunity to work with state-of-the-art equipment and technologies, providing on-site solutions and ensuring the optimal performance of our products.

You will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Lehigh Valely area. You will also be responsible for providing backup support to neighboring territories as required.

Responsibilities

• Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24 hour onsite up to 2 weeks) respecting all customer on-site rules and regulations including good on-site housekeeping practices
• Accurate and detailed completion of Work Orders and related documentation. Close Work Orders daily.
• Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.
• Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs. Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
• Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame
• Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory)
• Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures.
• Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
• Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team.

This position will include overnight travel on occasion. Will also include additional travel within expanded territory, for training, team meetings and coverage/support for other territories. Company vehicle will be provided. Expense reports to be submitted every two weeks.

Shift may include work outside of normal business hours as business needs dictate, including overtime. Customer base includes clinical customers who at times require emergency service during nights, weekends, and holidays.

Physical Attributes

• Lifting 66 pounds without assistance; moving and maneuvering up to 165 pounds with assistance
• Pushing and pulling using force up to 60 pounds
• Sitting, Standing, Walking, Reaching arms overhead, Bending, Turning/Twisting, Kneeling, Squatting, Crawling, Climbing, Reaching out and up, Turning wrist, Grasping, Pinching, Manipulating fingers
• Moving by lifting floor to waist, waist to shoulder, waist to floor, and lower overhead to shoulder, shoulder to waist and overhead to shoulder, carry, push and pull
• Occasionally wear a half mask respirator
• Visual acuity involving 20/40 corrected vision or better in each and both eyes with the ability to distinguish red, green and yellow colors

Minimum Qualifications

• High School diploma or GED
• 3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience

OR

• Bachelor’s degree in Mechanical Engineering, Biomedical Engineering or other Engineering field

Preferred Qualifications

• Associates degree or completion of a Trade School program
• Electronics background/experience