Engineer Field Services

Millipore Corporation; Bedford (MA); On-site; USD 44,000 - 68,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement contributions

Training opportunities

Job summary

MilliporeSigma in Bedford, MA is seeking a Field Service Engineer to build customer rapport while delivering top-notch service. The role is based at the Bedford Repair Center and involves installations, preventative maintenance, repairs and calibration, plus on-site work at customer sites across the US.

You will document work with service reports and calibration certificates, manage travel up to 40 percent (US, Canada, Europe occasionally), and collaborate with Repair Center staff.

Qualifications

• High school diploma or GED required; associate/bachelor’s degree preferred in engineering or instrumentation.
• 2+ years using hand, power and electrical tools; 2+ years instrument or machinery maintenance.
• 2+ years of MS Office and basic IT skills for inter-equipment communications.
• Valid US passport and US driver’s license required.
• Willingness to travel up to 30–40% mainly in the US; occasional Canada/Europe travel.

Responsibilities

• Provide professional service including installations, preventive maintenance, repairs and calibration.
• Maintain timely, courteous communication with customers and document work in reports.
• Deliver service reports and calibration documents; meet performance targets and customer satisfaction.
• Travel to customer sites and within Bedford Repair Center as needed; assist training of team members.

Skills

Tools usage

Instrument maintenance

Office software

Inter-equipment IT ops

Driver's license

Education

High School Diploma or GED

Associate or Bachelor's degree in Engineering or related field

Tools

SAP

Oracle

Salesforce

ServiceMax

Job description

Work Location: Bedford, Massachusetts Shift: No Department: LS-AS-BAGA Service Repair Center Recruiter: Beverly Dellisola This information is for internals only. Please do not share outside of the organization.

Your Role:

• At MilliporeSigma, as a Field Service Engineer, you will be building customer rapport while providing top notch services to our customers.
• The position is based at our Bedford, MA location and when not in the field at customer sites, you will be in the Bedford, MA Repair Center working alongside the Repair Center staff completing the same duties in-house.
• Provide professional service on a timely basis including installations, preventative maintenance, repairs, and calibration following defined procedures and respecting customer on-site rules and regulations.
• Response time for service can range from 24 hours on-site to up to 4 weeks.
• Service at customer sites of scientific instrumentation manufactured or represented by MilliporeSigma including BioMonitoring-Biocontrol instruments.
• Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems.
• Accurate and detailed completion of Work Orders and related documentation.
• Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports.
• Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
• Meet business expectations including response time, work order completion rates, and customer satisfaction survey results.
• Maintain tools and test equipment in proper working order and calibration.
• Submission of expense reports every two weeks for travel.
• Assist with training other team members as needed.
• This position includes travel up to 30-40% of the time, chiefly in the US with occasional travel to Canada and internationally.
• Travel is usually planned 3-4 weeks in advance but occasionally may be required on shorter notice.
• Sometimes local, but usually 1-3 days overnight travel in the United States or Canada.
• Some training may require travel to Europe for 5-6 days.
• This role may also include work or travel outside of normal business hours occasionally as business needs dictate.

Physical Attributes:

Moving and/or lifting up to 60 lbs., with assistance Standing, bending, stooping, climbing, sitting, and kneeling Utilizing hand-eye coordination, manual dexterity

Who You Are

Minimum Qualifications:

• High School Diploma or GED
• 2+ years of experience with the use of basic hand, power and electrical measuring tools
• 2+ years of experience in instrument or machinery maintenance
• 2+ years using standard computer applications (Microsoft Office suite)
• 2+ years of experience working in a detail-oriented, collaborative business environment using basic IT skills (i.e. ability to use the computer for inter-equipment communications, uploading software from computer to the instruments, use of iPad and iPhone, etc.)
• Valid US Passport or ability to obtain prior to employment
• Valid US State Driver's license

Preferred Qualifications:

• Associate or Bachelor's degree in Engineering or equivalent instrumentation/electronics background and chemistry knowledge in the Life Science/Pharma/Food & Beverage safety fields
• Ability and willingness to learn to use the SAP, Oracle, Salesforce and ServiceMax business applications that are integral to the daily completion of assigned tasks
• 1+ years Life Science/Pharma/Food & Beverage instrumentation experience
• 1+ years field service experience and/or field technician experience
• Effective written and verbal communication skills
• Aptitude and ability to handle difficult customers and situations

Pay Range for this position: $32.00 - $49.00/hour

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses.

Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.