Engineer Field Services - Biomonitoring/Biocontrol Instruments

MilliporeSigma; Bedford (MA); On-site; USD 44,000 - 68,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement contributions

Other perquisites

Job summary

MilliporeSigma seeks a field service technician to install, maintain, repair, and calibrate scientific instruments at customer sites across the US. Travel up to 30-40% is expected, including occasional trips to Canada and internationally as needed.

You will complete detailed service reports, calibrations, and performance assessments while communicating professionally with customers and internal teams. A HS diploma and tool experience are required.

Qualifications

• High School Diploma or GED.
• 2+ years with basic hand, power, and electrical tools.
• 2+ years instrument or machinery maintenance.
• 2+ years use of Microsoft Office.
• Valid US passport and driver's license.

Responsibilities

• Provide professional service including installations, maintenance, repairs, and calibration.
• Service at customer sites for MilliporeSigma instruments.
• Complete Work Orders and documentation accurately.
• Provide customers with service reports and calibration results.
• Maintain communications with customers and internal teams.
• Meet business expectations for response times and satisfaction.
• Submit expense reports every two weeks.
• Assist with training other team members.

Skills

Hand tools

Power tools

Electrical measuring tools

Instrument maintenance

MS Office

IT literacy

Driving license

Education

High School Diploma or GED

Associate or Bachelor’s degree in Engineering

Tools

SAP

Oracle

Salesforce

ServiceMax

Job description

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role

• Provide professional service on a timely basis including installations, preventative maintenance, repairs, and calibration following defined procedures and respecting customer on-site rules and regulations. Response time for service can range from 24 hours on-site to up to 4 weeks.
• Service at customer sites of scientific instrumentation manufactured or represented by MilliporeSigma including BioMonitoring-Biocontrol instruments. Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems.
• Accurate and detailed completion of Work Orders and related documentation.
• Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports.
• Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
• Meet business expectations including response time, work order completion rates, and customer satisfaction survey results.
• Maintain tools and test equipment in proper working order and calibration.
• Submission of expense reports every two weeks for travel.
• Assist with training other team members as needed.

This position includes travel up to 30-40% of the time, chiefly in the US with occasional travel to Canada and internationally. Travel is usually planned 3-4 weeks in advance but occasionally may be required on shorter notice. Sometimes local, but usually 1-3 days overnight travel in the United States or Canada. Some training may require travel to Europe for 5-6 days. This role may also include work or travel outside of normal business hours occasionally as business needs dictate.

Physical Attributes

• Moving and/or lifting up to 60 lbs., with assistance
• Standing, bending, stooping, climbing, sitting, and kneeling
• Utilizing hand-eye coordination, manual dexterity

Minimum Qualifications:

• High School Diploma or GED
• 2+ years of experience with the use of basic hand, power and electrical measuring tools
• 2+ years of experience in instrument or machinery maintenance
• 2+ years of using standard computer applications (Microsoft Office suite)
• 2+ years of experience working in a detail-oriented, collaborative business environment using basic IT skills (i.e. ability to use the computer for inter-equipment communications, uploading software from computer to the instruments, use of iPad and iPhone, etc.)
• Valid US Passport or ability to obtain prior to employment
• Valid US State Driver’s license

Preferred Qualifications

• Associate or Bachelor’s degree in Engineering or equivalent instrumentation/electronics background and chemistry knowledge in the Life Science/Pharma/Food & Beverage safety fields
• Ability and willingness to learn to use the SAP, Oracle, Salesforce and ServiceMax business applications that are integral to the daily completion of assigned tasks
• 1+ years Life Science/Pharma/Food & Beverage instrumentation experience
• 1+ years field service experience and/or field technician experience
• Effective written and verbal communication skills
• Aptitude and ability to handle difficult customers and situations

Pay Range for this position: $32.00 - $49.00/hour. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!