Equipment Service Specialist

MilliporeSigma; Bedford (MA); On-site; USD 44,000 - 68,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement contributions

Job summary

MilliporeSigma in Bedford, MA is seeking an Equipment Service Specialist to support the North America Repair Center. The role blends administrative tasks with hands-on duties, including receiving customer materials, tracking service status, and assisting with instrument calibration and parts management.

You will work with Oracle, SAP and SFDC/ServiceMax, Salesforce CRM, and maintain inventory, respond to inquiries, create reports, and help design presentations.

Qualifications

• High school diploma or GED required.
• 3+ years in logistics, distribution, or service support.
• 3+ years using Microsoft Office applications.

Responsibilities

• Receive incoming customer materials for service.
• Respond to internal and external customer requests.
• Process orders for new instruments using Oracle, SAP and SFDC/ServiceMax.
• Use CRM tools for calibration tools management (Salesforce).
• Receive supplies and manage repair center cabinets.
• Perform general administrative duties.

Skills

Logistics coordination

Microsoft Office

Customer service

Education

High School Diploma or GED

Tools

Oracle

SAP

SFDC/ServiceMax

Trackwise

Job description

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role

At MilliporeSigma, in the role of Equipment Service Specialist, you will be responsible for a wide variety of tasks in support of the operation of the North America Repair Center. This position is based in the Bedford MA Repair Center and is not eligible for remote work.

This position will include both administrative and hands‑on tasks. You can expect to be working at a desk and on your feet at various tasks. Over the course of the day, you will be opening boxes, moving carts, organizing storage of instruments and components, entering data into our database, responding to phone and e‑mail requests, and working with our technicians and customers. This role will give you the opportunity to learn new skills on a regular basis.

• Receive incoming customer materials that are sent to the Repair Center for service
• Respond to requests from internal and external customers regarding:
  • Tools and demonstration equipment to be shipped to them
  • Documents from the Repair Center database
  • Status on in‑process service
• Assist in processing orders for new instruments using the existing Oracle, SAP and SFDC/ServiceMax applications
• Use the existing software in place for management of calibration tools used in house and in the field (Cloud‑based Salesforce.com CRM)
• Receive supplies from our warehouse and external business partners
• Manage supply cabinets as needed in the Repair Center, including service parts and office supplies, maintaining minimum quantities, placing orders, and following up to ensure the material needed by the RC is always available
• General Admin Duties in support of the team

As your comfort in the role grows, additional tasks may be added depending on time and skills available, to include:

• Calibration of specific tools and instruments
• Creating reports in Salesforce to better manage our workload
• Help design and generate PowerPoint slides for presentations, and for promoting achievements of the Repair Center
• Administrative Support of the Quality delegate that works with the Repair Center as needed

Physical Attributes

• Moving and/or lifting up to 30 lbs.
• Standing, bending, stooping, climbing stairs, sitting, and kneeling
• Utilizing hand‑eye coordination, manual dexterity
• Processing requests requiring movement of shipping cases and boxes, bending and lifting

Who You Are

Minimum Qualifications:

• High School Diploma or GED
• 3+ years of work experience in Logistics, Distribution and/or in a Service organization support role
• 3+ years of experience in Microsoft Office (Word, Excel, PowerPoint) applications

Preferred Qualifications

• Experience working in a Life Sciences environment
• Track record of learning new skills and systems, flexibility, and the ability to prioritize daily and weekly activities
• Excellent communication skills; both verbal and written
• Excellent organizational and time management skills; detail oriented
• Familiarity with ISO9001:2015 requirements
• The ability to handle a fast‑paced environment, where priorities may change and problems to solve may appear at the ring of a phone
• Good computer skills and comfort working in cloud‑based applications such as Salesforce/ServiceMax CRM programs and Trackwise/Falcon Quality programs. Knowledge of SAP and/or Oracle based ERP or similar Inventory Management Systems.

Pay Range for this position: $32.00 - $49.00/hour

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job‑related factors. Position may be eligible for sales or performance‑based bonuses.

Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!