Field Service Technician: Installations & Travel Pro

Elgen Staffing; Cleveland (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Elgen Staffing represents a global manufacturer of precision sheet-metal products, seeking a Field Service Technician to join our Cleveland team. You will install new products, service existing equipment, and provide technical support by phone or email to ensure customer satisfaction and top product performance.

You will read blueprints, diagnose issues, document service data, train customers, and travel up to 100% domestically (with occasional international work).

Qualifications

• Two-year technical degree or equivalent training in mechanical/electrical/laser tech or military/industrial experience.
• Minimum two years hands-on electronic/assembly repair experience with CNC fabrication machinery repair desired.
• Valid, clean driver’s license and credit card.
• Willingness to travel domestically up to 100%.
• Demonstrated computer skills (Microsoft Office, internal network).
• Experience with computer hardware, BIOS, operating systems, networking a plus.
• Experience using multimeters, oscilloscopes, and other testing equipment.
• Ability to lift/move objects up to 50 pounds regularly.

Responsibilities

• Perform field service duties including new product installations, start-up, testing and customer training.
• Serve as a professional company representative providing exceptional customer service at customer locations.
• Read and interpret blueprints, drawings, schematics, manuals and specifications.
• Document machine data, service history and quality information.
• Assist customers with parts identification and ordering.
• Demonstrate products to support sales when needed.
• Communicate with regional managers to relay important information.
• Maintain timely expenses and service reports weekly.
• Suggest improvements based on field activity.
• Travel domestically up to 100%, occasionally internationally.

Skills

Customer service

Troubleshooting

Technical communication

Willingness to travel

Physical stamina

Education

Technical Associate’s Degree or equivalent training

Tools

CAD/CAM

Multimeters

Oscilloscopes

PC hardware / BIOS / Networking

Microsoft Office

Job description

Elgen Staffing represents a global manufacturer of precision sheet-metal products, seeking a Field Service Technician to join our Cleveland team. You will install new products, service existing equipment, and provide technical support by phone or email to ensure customer satisfaction and top product performance.

You will read blueprints, diagnose issues, document service data, train customers, and travel up to 100% domestically (with occasional international work).