Field Service Technician – Precision CNC Equipment, 100% Travel

Elgen Staffing; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Elgen Staffing is seeking a Field Service Technician in Boston to lead installations, perform maintenance, and provide expert technical support to customers. You will read schematics, train customers, and document service activity, ensuring equipment performs at peak efficiency.

You will travel domestically (and occasionally internationally), handle parts identification, and communicate findings to regional managers. A technical associate degree and hands-on repair experience are required.

Qualifications

• Two-year technical degree or equivalent required.
• Minimum two years hands-on electronic/assembly repair experience; CNC machinery repair preferred.
• Willingness to travel domestically up to 100% for field support.

Responsibilities

• Perform technical field service duties including new product installations and start-up.
• Provide exceptional customer service at client locations and in service roles.
• Read and interpret blueprints, drawings, schematics, and manuals.
• Document machine data, service history, and quality information.
• Assist customers with parts identification and ordering.
• Demonstrate products to support sales when needed.
• Communicate with regional managers to align expectations.
• Submit service reports promptly and discuss expenses weekly.
• Suggest changes and improvements based on field activity.
• Travel up to 100% domestically and occasionally internationally.

Skills

Field service

Customer service

Electrical repair

Mechanical repair

Education

Technical Associate’s Degree (Mechanical/Electrical/Laser) or equivalent

Tools

CAD/CAM

Multimeters

Oscilloscopes

Job description

Elgen Staffing is seeking a Field Service Technician in Boston to lead installations, perform maintenance, and provide expert technical support to customers. You will read schematics, train customers, and document service activity, ensuring equipment performs at peak efficiency.

You will travel domestically (and occasionally internationally), handle parts identification, and communicate findings to regional managers. A technical associate degree and hands-on repair experience are required.