Field Service Technician: Install, Troubleshoot & Educate

Wide Open West; Livonia (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Broadband discounts

Tools and uniforms

Career growth opportunities

Job summary

WOW! in Livonia, MI is seeking a Field Service Technician to install, troubleshoot, and upgrade broadband services for residential customers. You will work in the field, educate customers, and ensure a reliable connection while following safety standards.

A valid driver's license and reliable vehicle are required. The role emphasizes hands-on skills with tools, strong customer service, and the ability to manage schedules, respond to issues quickly, and document work orders.

Qualifications

• Customer-facing role requiring strong communication.
• Ability to explain technical information clearly.
• Willingness to travel in the service area.

Responsibilities

• Complete new installations, reconnections, upgrades, and service changes.
• Installing outlets, modems, wiring, and related equipment.
• Troubleshoot service issues from customer equipment to network tap.
• Test and repair coaxial cable and related components.
• Maintain service records and complete work orders.

Skills

Customer service

Communication skills

Independent worker

Time management

Problem solving

Tools

Hand tools

Testing equipment

Mobile applications

Job description

WOW! in Livonia, MI is seeking a Field Service Technician to install, troubleshoot, and upgrade broadband services for residential customers. You will work in the field, educate customers, and ensure a reliable connection while following safety standards.

A valid driver's license and reliable vehicle are required. The role emphasizes hands-on skills with tools, strong customer service, and the ability to manage schedules, respond to issues quickly, and document work orders.