Field Service Technician – Industrial Weighing (Travel)

Mettler-Toledo International, Inc; Lenox (MA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Company car with paid insurance for on

Tools and equipment provided

Tuition reimbursement

401(k) with company match

Paid time off

Job summary

METTLER TOLEDO International, Inc. is seeking a Field Service Technician to perform preventive maintenance and calibration on industrial weighing equipment at customer sites.

You will troubleshoot, train end users, document service activities, and coordinate with internal teams to meet uptime targets. The role requires a valid driver's license, 1–3 years in electro/mechanical repair, and willingness to travel up to 25%.

Qualifications

• Valid driver's license required.
• High School Diploma or GED, or 5 years of relevant work experience.
• Customer-facing or field service experience preferred; commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
• 1 to 3 years of electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain a Weights and Measures license; failure to do so may result in termination.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn proprietary software and update information using METTLER TOLEDO programs.
• Willingness to travel overnight up to 10% on average, potentially up to 25%.
• Must reside within the service territory.
• Ability to work overtime averaging 10-15%, possibly up to 25%.
• Willingness to work in environments with hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
• Willingness to wear protective equipment and clothing when required.
• Position is safety sensitive and subject to drug testing.
• Physical ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.

Responsibilities

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment (primarily floor scales and bench scales) at customer sites, following established procedures and safety standards.
• Troubleshoot basic issues and support installations, projects, and repairs as needed, partnering with more experienced technicians when required.
• Provide end-user training so operators understand how to use and care for their equipment correctly.
• Use a company laptop and service software to document work performed, update service records, and maintain data integrity in the service database each day.
• Communicate closely with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
• Maintain your company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
• Support service revenue by identifying service or product needs and submitting sales leads in line with your experience level.
• Follow all company, customer, safety, and quality policies to ensure a safe work environment for yourself and others.

Job description

METTLER TOLEDO International, Inc. is seeking a Field Service Technician to perform preventive maintenance and calibration on industrial weighing equipment at customer sites.

You will troubleshoot, train end users, document service activities, and coordinate with internal teams to meet uptime targets. The role requires a valid driver's license, 1–3 years in electro/mechanical repair, and willingness to travel up to 25%.