Service Technician (Mechanical/Electrical)

ITW; Portland (ME); Remote; USD 41,000 - 54,000; Full time

Benefits offered by this job

Competitive health insurance

Paid holidays

Job summary

Buehler, a division of Illinois Tool Works, is seeking a Field Service Technician to support Northeastern territory remotely, traveling up to 70% across several US states. You will diagnose and repair servo-hydraulic and electro-mechanical systems, provide service quotes, and ensure high customer satisfaction through proactive maintenance and clear communication.

Strong CAD/Electrical schematic interpretation and office software skills are required.

Qualifications

• Associate degree in Electronics, Mechanical Engineering, or related field; or high school diploma with 5–7 years field experience.
• Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics.
• Excellent communication, interpersonal, and customer service skills.

Responsibilities

• Provide remote technical support via telephone and ticketing system.
• Perform routine preventative maintenance.
• Troubleshoot and diagnose mechanical & electrical system failures.
• Provide formal service quotes to customers.
• Conduct full system testing and calibrations after repairs.
• Manage service cases and travel schedules to meet KPIs and travel guidelines.
• Support service growth with the region.

Skills

Diagnostics

Customer service

Communication

Interpersonal skills

Travel readiness

Education

Associate's degree in Electronics

Associate's degree in Mechanical Engineering

High School Diploma/GED with field experience

Tools

Microsoft Office Suite

Microsoft Navision

Dynamics CRM

Job description

Buehler, a division of Illinois Tool Works, is a leading manufacturer of scientific equipment and supplies for use in material analysis. Over the past 80+ years, Buehler has established sales, manufacturing and laboratory services located throughout North America, Europe and Asia. Comprised of world-class products and brands, such as Wilson Hardness, Buehler continues a long history of providing market-leading technology to support our customers in their sample preparation and material analysis applications.Buehler’s parent company, ITW, is a Fortune 200 global diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. The Company focuses on profitable growth with strong returns across worldwide platforms and businesses. The businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets.

Field Service Technician

holds full responsibility for the success of after-sales and warranty service across the Northeastern territory, which includes Main, Vermont, New Hampshire, Massachusetts, New York, Rhode Island, Connecticut, New Jersey, Delaware, Maryland, and Virginia. Operating remotely, the individual will serve as the primary point of contact and technical expert for our comprehensive portfolio of servo-hydraulic and electro-mechanical systems. This role is critical in ensuring we achieve high levels of customer satisfaction by reinforcing our commitment to service excellence throughout the region.

Provide remote technical support via telephone and ticketing systemPerform routine preventative maintenanceTroubleshooting and full diagnostics of mechanical & electrical system failuresProvide formal service quotes to customersConduct full system testing and calibrations after repairsManage individual service cases regularly to meet departmental metrics and key performance indicators (KPIs)Manage travel schedule and expenses in line with ITW guidelinesSupport service growth with the region

Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting.Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics.Excellent communication, interpersonal, and customer service skills with a professional demeanor.Flexible and adaptable with strong organizational skills; Proficiency in Microsoft Office Suite; experience with Microsoft Navision and Dynamics CRM is a plus.Ability to travel within the United States up to 70% of the time.Must perform work from floor level to above shoulder height.Must climb ladders and/or scaffolds and work above floor height.Must crouch, stoop or squat to work inside or under equipment, or move through low headroom spaces.

10 paid company holidays~ Competitive health insurance

The pay for this position is $30-$39 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.