Field Service Technician - Indianapolis

Kodak Alaris; Indianapolis (IN); On-site; USD 34,000 - 39,000; Full time

Job summary

Kodak Alaris seeks an on-site service technician in Indianapolis to install and repair multi-vendor systems, including hardware, software and networking. You will advise customers on preventive maintenance and configurations to boost product performance.

Responsibilities include territory management, completing service/time/expense reports, and coordinating upgrades. You will provide operator training and ongoing support to customers.

Qualifications

• 3+ years of related field service experience.
• High school diploma or GED.
• On-site repair and installation of systems.

Responsibilities

• Responsible for territory management including administration for customer calls, service reports, and time/expense tracking.
• Performs installation, servicing and preventative maintenance of equipment; provides training and ongoing support to customers.
• Acts as customer liaison and drives issues to resolution; supports revenue growth initiatives as directed by management.
• Maintains company assets per guidelines and ensures adherence to policies.
• Meets performance goals consistently.
• Lift up to 50 lbs; maintain a clean driving record.

Skills

PC operating systems

Networking basics

Software applications

Education

High school diploma or GED

Job description

Job description

This individual will be responsible for on-site repairing and installing company and multi-vendor systems which may include hardware, software and networking products as well as operating systems. Primary responsibility is to ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Essential Responsibilities

• Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.
• Performs necessary installation, servicing and preventative maintenance of equipment.
  Provides operator training and ongoing support and education for customers including new products and programs, etc.
• Acts as customer liaison and help drive customer issues to resolution.
  Drives revenue growth initiatives as assigned by management.
• Maintains company assets in accordance with company guidelines.
• Ensures all customers and company policies are adhered to
• Consistently meets all performance goals.
• Lift up to 50 lbs
• Maintain clean driving record to company requirements.

Skills and/or Knowledge Specification

• A working knowledge of PC operating systems, software applications and basic knowledge of computer networking
• 3 or more years of related field service experience
• High school diploma or GED required

Compensation: $25.00 - $28.00 per hour contingent on level of experience.

Sponsorship unavailable.