Field Service Technician

Motion Recruitment; Indianapolis (IN); Hybrid; USD 40,000 - 50,000; Full time

Job summary

A leading staffing solutions company seeks a Field Service Technician for a remote role that requires travel to client sites. The ideal candidate should have hands-on hardware repair experience and strong customer service skills. Responsibilities include providing IT support and troubleshooting various technology devices. The position is entry-level and offers flexible scheduling with an on-call requirement.

Qualifications

• 0-2 years of hardware repair experience, especially with printers and PCs.
• Familiarity with ticketing systems and use of power tools.
• Ability to provide break-fix support for various technology devices.

Responsibilities

• Provide IT support on client sites for various technology devices.
• Perform break-fix and IMAC calls for customers.
• Diagnose, troubleshoot, and repair computer and peripheral systems.
• Document and maintain hardware and software systems.
• Train employees and replace parts as necessary.

Skills

Hardware repair hands-on experience

Lexmark certifications

Experience with Lexmark printer and HP equipment

Technical troubleshooting

Customer service skills

Reliable transportation

Active driver's license

CompTIA A+

Job description

Overview

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Job Title: Field Service Technician

Location: Indianapolis, IN 46222

Duration: 3 months

Type: Contract to Hire

Work Arrangement: Remote role with travel to customer sites.

Schedule: Flexible Monday–Friday, 9:00 AM – 6:00 PM, with on-call responsibilities and overtime when required.

On-Call Requirement: Yes.

Driving Expectation: Varying between 20–60 miles per day.

Candidate Location Range: Must be located within 20–30 miles of Indianapolis, IN 46222

Required Skills & Experience

• 0-2 years hardware repair hands-on experience (printers, PCs, POS, etc.) break-fix, use of power tools (e.g. drills) and familiar with the ticketing system.
• Lexmark certifications and experience.
• Experience with Lexmark printer break-fix and equipment installs, and HP Dell Lenovo.
• Previous Field Service and/or Desktop, POS, printer Break/Fix experience
• Excellent technical troubleshooting and customer service skills
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
• Active driver\'s license.
• CompTIA A+

What You Will Be Doing

• Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.)
• Running break-fix and IMAC calls, and supporting clients; the level of support will vary depending on the customer, but expect printer, laptop, server, network, and other technology devices.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Maintain good customer focus meeting deadlines and service level agreements (SLAs)

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• Staffing and Recruiting