Technical Support Specialist I

Specialty Coating Systems, Inc.; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Specialty Coating Systems, Inc. is hiring a Tech Support Specialist I to assist customers with installation and post-sales support for our equipment. You will work onsite at our Indianapolis facility and travel to customer sites as needed.

The role requires an educational certificate or equivalent training, strong electrical knowledge, and the ability to read schematics. You will collaborate with internal teams and ensure safe, effective operation of equipment.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training.
• Passport and valid driver’s license required.
• Ability to read and interpret schematics and blueprints.
• Proficient in documenting and communicating with customers and internal teams.

Responsibilities

• Perform on-site installation, start-up, training, retrofit, diagnostic and repair of customer equipment.
• Travel 25%–50% domestically and internationally; maintain adherence to travel policies.
• Provide on-site installation and training assistance; support equipment maintenance.
• Host customers during acceptance testing and ensure successful operation.
• Prepare and issue return authorizations for returned goods as needed.
• Care for safety policies and work with cross-functional teams.

Skills

Technical aptitude

Customer support

Travel readiness

Blueprints reading

Electrical knowledge

MS Office proficiency

Education

Certificate/technical training

Job description

7645 Woodland Dr
Indianapolis, IN 46278, USA

• On-site
• Equipment Manufacturing
• Full-Time
• Requisition #: TECHN001764

Description

GENERAL PURPOSE OF JOB:

The Tech Support Specialist I provides installation and post-sales support to customers, both internal and external, as it relates to equipment manufactured by SCS.Customer support will be conducted via telephone, email, on-site and any other means necessary.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Ability to understand technical questions and provide answers/instructions.
• Must be able to travel 25% - 50% of the time, to customer sites both domestic and international, while following corporate travel procedures and policies.
• Must possess a valid passport.
• Must possess a valid driver's license and have a driving record that meets company standards.
• Perform on site installation, start-up, training, retrofit, diagnostic and repair of customer's equipment.
• Train operators and maintenance personnel.
• Troubleshoots and diagnoses equipment malfunctions using a volt meter and other test equipment.
• Provides customers with on site installation, start-up and training assistance.
• Issues and prepares return authorizations for return of goods.
• Hosts customers during customer acceptance of equipment.
• Supports Coating Center machine maintenance needs.
• Adheres to plant and corporate safety policies.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• May assist in other areas or perform other duties as required by fluctuating business needs.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS AND/OR EXPERIENCE:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

BASIC SKILLS:

• Ability to read, write and follow written or verbal instructions.
• Ability to use precision measuring and laboratory instruments, such as calipers, scales, micrometers, or similar test/inspection equipment.
• Ability to interact closely with other departments to support customer focus and efficient operations.
• Demonstrated analytical and technical ability within field of expertise.
• Demonstrated capacity to work with Microsoft Office Products, Lotus Notes, and other critical computer applications.
• Ability to write reports and any business correspondence.
• Ability to communicate information and respond to questions from customers and internal departments.
• Ability to calculate figures and amounts such as discounts, interest, etc.
• Well-developed communication, organizational and interpersonal skills.
• High degree of manual dexterity and hand-to-eye coordination.
• Self-motivated and able to work with independently with little or no direct supervision.
• Ability to read blueprints/schematics (mechanical, electrical and pneumatic)
• Electrical knowledge a must.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.