Field Service Technician Level II – Indianapolis, Indiana

3M HEALTHCARE; Columbus, Indianapolis (IN, IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

Health insurance

Disability insurance

Dental & vision insurance

401k with Safe Harbor

Profit sharing

Bonus and commission programs

Job summary

3M HEALTHCARE in Indianapolis, IN is seeking a Field Service Technician Level II to join our team. You will perform advanced installation tasks, configure and program devices and management platforms, oversee commissioning, and provide customer training at a basic operations level.

You will lead Level I installers, mentor peers, coordinate with Project Delivery Coordinators and customers, and ensure high standards of quality and service on nurse call, access control, and video surveillance

Qualifications

• Minimum 2 years with a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver’s license.

Responsibilities

• Execute Level I installer roles following documentation.
• Demonstrate organizational skills with project/service tickets and updates.
• Understand project scopes and take accountability for tasks.
• Lead and delegate tasks within the team.
• Mentor Level 1 installers and gather feedback for improvement.
• Maintain communication with Project Delivery Coordinators, Project Managers, and customers.
• Showcase expertise in nurse call, card access, and video surveillance systems.
• Pursue professional development focusing on leadership and communication.
• Perform FAT testing and ensure system quality and performance.
• Configure and commission systems and provide reliable client solutions.
• Accept additional duties as needed.

Skills

Construction experience

Electrical knowledge

Field experience

Networking basics

Low voltage cabling

IT networking basics

Architectural drawings

Team leadership

Project experience

Service tickets

Security systems knowledge

Communication

Driver's license

Job description

Field Service Technician Level II Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Indianapolis, Indiana area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

Field Service Technician Level II Responsibilities

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Field Service Technician Level II Qualifications

• Minimum 2 years with a previous construction trade
• Advance knowledge of electricity (high and/or low voltage)
• Hands‑on/field experience from previous work experience
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low voltage cabling
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have valid US Driver’s license

Compensation and Benefits

• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities