Field Service Technician II - Office Printer Specialist

Toshiba America Business Solutions; Hickory (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Life insurance

Employee discounts

Generous paid holidays

Career growth opportunities

Job summary

Toshiba America Business Solutions is seeking a Field Service Technician II in Hickory, NC. The role involves maintaining, repairing, and upgrading office technology at customer sites, including printers and copiers, with focus on customer training and documentation of service activities.

The ideal candidate has 3+ years in technical repair or related fields, strong electro-mechanical skills, and a valid driver's license.

Qualifications

• High School Diploma or GED.
• 3+ years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products.
• Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience.
• Intermediate computer skills and strong electro-mechanical aptitude.
• Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching.
• Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business.

Responsibilities

• Maintain, service, and repair printers, copiers, and other office technology at customer locations.
• Provide product training and support to customers.
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing your schedule effectively.
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed.
• Accurately document service activities and follow safety policies and procedures.

Skills

Electro-mechanical aptitude

Computer skills

Valid driver’s license

Education

High School Diploma or GED

Job description

Toshiba America Business Solutions is seeking a Field Service Technician II in Hickory, NC. The role involves maintaining, repairing, and upgrading office technology at customer sites, including printers and copiers, with focus on customer training and documentation of service activities.

The ideal candidate has 3+ years in technical repair or related fields, strong electro-mechanical skills, and a valid driver's license.