Field Service Technician II — Medical Devices

Boston Scientific; Maple Grove (MN); On-site; USD 50,000 - 84,000; Full time

Job summary

Boston Scientific seeks a Field Service Technician II to install, maintain and service medical systems in customer sites. You will work hands-on with cardiovascular devices and related equipment, ensuring high-quality service and customer satisfaction.

The role requires travel to customer sites, strong electronics knowledge, and excellent communication. You will educate staff, handle escalations, and document service events while adhering to safety and regulatory standards.

Qualifications

• 1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or related field, or equivalent.
• Minimum of 1 year travel to customer or field sites.
• Strong understanding of electronic systems, including analog and digital circuitry.
• Excellent verbal and written communication skills with a customer-first mindset.

Responsibilities

• Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment.
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting.
• Deliver technical support for field escalations, customer concerns, and warranty inquiries.
• Manage routine and emergency service requests within your assigned territory.
• Document service events and system updates using internal tools.
• Adhere to SOPs, safety guidelines, and regulatory requirements.
• Participate in projects, event support, or cross-functional tasks as required.
• Maintain strong communication with internal teams, customers, and leadership.

Skills

Field service experience

Customer-focused communication

Travel willingness ~100%

Strong electronics knowledge

Education

Associate's degree or technical diploma in Electronics/Biomedical Eng/Life Sciences

BMET certification or similar training

Bachelor's degree with relevant field experience

Job description

Boston Scientific seeks a Field Service Technician II to install, maintain and service medical systems in customer sites. You will work hands-on with cardiovascular devices and related equipment, ensuring high-quality service and customer satisfaction.

The role requires travel to customer sites, strong electronics knowledge, and excellent communication. You will educate staff, handle escalations, and document service events while adhering to safety and regulatory standards.