Field Service Engineer II - Critical Medical Devices Travel

Solutech; Springfield (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Solutech in Springfield, MA is seeking a Field Service Engineer 2 to perform on-site service, repair and installation of medical devices. You will provide technical support, troubleshoot issues, and document activities with the Field Service Manager.

Travel to customer sites is required to maintain equipment according to manufacturer specs. The role emphasizes professionalism, ethics, empathy, and strong customer communication.

Qualifications

• Engineering degree or equivalent with hands-on field experience.
• Strong troubleshooting skills for electronic and electro-mechanical systems.
• Excellent English communication, written and verbal; customer-focused.

Responsibilities

• Perform on-site service, repair and installation of company-serviced medical devices.
• Provide technical support and challenge resolution to customers.
• Document service activities and parts used; communicate with the Field Service Manager.

Skills

Electrical/electro-mechanical

Troubleshooting

Written/English

Communication

Salesforce/ERP

Education

Bachelor's degree in Engineering

Tools

Calibration equipment

PC-based systems

Job description

Solutech in Springfield, MA is seeking a Field Service Engineer 2 to perform on-site service, repair and installation of medical devices. You will provide technical support, troubleshoot issues, and document activities with the Field Service Manager.

Travel to customer sites is required to maintain equipment according to manufacturer specs. The role emphasizes professionalism, ethics, empathy, and strong customer communication.