Field Service Technician III - Medical Devices (Cardio)

Boston Scientific

Columbus (OH)

On-site

USD 56,000 - 95,000

Full time

14 days+

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Job summary

Boston Scientific in Ohio seeks a Field Service Technician III to install, maintain and service cardiovascular medical systems. You will travel to customer sites, diagnose complex equipment issues and train healthcare staff to ensure optimal performance.

You will work independently within the Northeast region, collaborating with sales and service teams, and adhere to safety, regulatory, and company standards while delivering high-quality customer service and timely issue resolution.

Qualifications

Minimum 3 years field service experience with technical education.
1+ year travel to customer sites required.
Strong electronics knowledge and troubleshooting skills.
Excellent verbal and written communication with a customer-first mindset.
Ability to travel ~75% and work independently.

Responsibilities

Provide on-site service: install, maintain, troubleshoot, calibrate, and repair medical systems.
Train medical staff on equipment use and safety protocols.
Deliver technical support for field escalations and warranty inquiries.
Manage routine and emergency service requests within your territory.
Document service events and system updates using internal tools.
Adhere to SOPs, safety guidelines, and regulatory requirements.
Participate in projects and cross-functional tasks as needed.
Maintain strong communication with internal teams, customers, and leadership.