Field Service Technician II — IT/OT & Security Support

Allegion Canada Inc.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K plan with a 6% company match

Tuition Reimbursement

Competitive paid time off

Employee Discounts

Job summary

Allegion Canada Inc. is seeking a Field Service Technician II to provide advanced technical support in Indianapolis, Indiana. The role requires 2-5 years of experience in a manufacturing environment, strong troubleshooting skills, and knowledge of both Microsoft and Apple systems. Key responsibilities include problem-solving, ITIL adherence, and managing hardware and software lifecycles. Benefits include health coverage, 401K with a company match, and opportunities for professional development.

Qualifications

• Minimum 2-5 years' experience supporting Manufacturing and Office environments.
• Outstanding verbal and written communication skills.
• Experience with troubleshooting PC hardware, particularly Dell equipment.

Responsibilities

• Provide advanced technical support and resolutions.
• Create and follow defined ITIL and cybersecurity procedures.
• Assist in projects to drive IT improvements.

Skills

Troubleshooting

Problem-solving

Microsoft Windows Operating Systems

Apple OSX

Microsoft Office Suites

Communication skills

PC Hardware troubleshooting

Audio-Visual Support

Network Security

Education

High School Diploma or equivalent

Tools

Dell equipment

Security tools (Fortinet, CrowdStrike)

Job description

Allegion Canada Inc. is seeking a Field Service Technician II to provide advanced technical support in Indianapolis, Indiana. The role requires 2-5 years of experience in a manufacturing environment, strong troubleshooting skills, and knowledge of both Microsoft and Apple systems. Key responsibilities include problem-solving, ITIL adherence, and managing hardware and software lifecycles. Benefits include health coverage, 401K with a company match, and opportunities for professional development.