Field Service Technician II: IT & Security Support

Allegion plc; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K plan with 6% company match

Tuition Reimbursement

Competitive paid time off

Employee Discounts

Community involvement opportunities

Job summary

Allegion plc is looking for a dedicated technical support specialist to provide advanced technical support in Indianapolis, Indiana. Candidates should have 2-5 years of experience in similar environments, a strong grasp of Microsoft Operating Systems, and solid communication skills to troubleshoot effectively. This role involves installing technology, conducting root cause analysis, and supporting both office and manufacturing environments. The position offers health benefits, a 401K plan, and opportunities for community involvement.

Qualifications

• 2-5 years of experience supporting manufacturing and office environments.
• Professional verbal and written communication skills.
• Experience with basic audio-visual support.
• Ability to multitask and prioritize effectively.
• 10% travel required local to central Indiana.

Responsibilities

• Provide advanced technical support and resolutions for end-users.
• Execute IT software and hardware lifecycle processes.
• Perform root cause analysis to eliminate recurring incidents.
• Install technology hardware and software to fulfill user requests.
• Create and promote defined ITIL procedures.

Skills

Technical support experience

Communication skills

PC Hardware troubleshooting

Audio-Visual Support

Cross-functional teamwork

Education

High school diploma or equivalent

Tools

Microsoft Windows

Apple OSX

Microsoft Office Suite

Dell hardware

Security tools (Fortinet, CrowdStrike)

Job description

Allegion plc is looking for a dedicated technical support specialist to provide advanced technical support in Indianapolis, Indiana. Candidates should have 2-5 years of experience in similar environments, a strong grasp of Microsoft Operating Systems, and solid communication skills to troubleshoot effectively. This role involves installing technology, conducting root cause analysis, and supporting both office and manufacturing environments. The position offers health benefits, a 401K plan, and opportunities for community involvement.