Field Service Technician II: IT/OT Security & Field Support

Allegion; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K plan with 6% company match

Tuition reimbursement

Competitive paid time off

Employee discounts

Job summary

Allegion, located in Indianapolis, Indiana, is seeking a technical support professional to ensure high standards in manufacturing and office environments. Candidates must have 2-5 years of relevant experience and proficiency in various operating systems.

The successful candidate will enjoy a competitive benefits package, including insurance coverage, a matching 401K plan, and tuition reimbursement. Allegion is dedicated to a diverse and inclusive workplace.

Qualifications

• 2-5 years experience supporting manufacturing and office environments.
• Outstanding verbal and written communications skills.
• Experience with handheld scanners preferred.
• Knowledge of OT technologies a nice to have.

Responsibilities

• Provide advanced technical support and resolutions to end-users.
• Perform root cause analysis to eliminate reoccurring incidents.
• Assist in assigned projects for operational or IT improvements.
• Provide immediate technical support for various environments.

Skills

Microsoft Windows Operating Systems

Apple OSX

Microsoft Office Suites

PC Hardware troubleshooting

Audio-Visual Support

IT/OT infrastructure support

Education

High school diploma or equivalent

Tools

Dells equipment

Security tools (Fortinet, CrowdStrike, etc.)

Job description

Allegion, located in Indianapolis, Indiana, is seeking a technical support professional to ensure high standards in manufacturing and office environments. Candidates must have 2-5 years of relevant experience and proficiency in various operating systems.

The successful candidate will enjoy a competitive benefits package, including insurance coverage, a matching 401K plan, and tuition reimbursement. Allegion is dedicated to a diverse and inclusive workplace.