Field Service Technician II — Gaming Electronics & PM

Light & Wonder; California (MO); On-site; USD 77,366,000 - 80,231,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid vacation

401(k) plan

Tuition assistance

Job summary

Light & Wonder in Los Angeles is seeking a Field Service Technician to install, troubleshoot, and maintain gaming systems across the LA region. You will travel to customer sites, perform PMs, and ensure on-time service with accurate parts handling and documentation.

Responsibilities include moving equipment, maintaining inventories, and applying safety standards while using ServiceMax and Zinc for ticket management. This role demands flexibility for shifts and travel.

Qualifications

• Minimum of one to three years of experience in the assembly, testing, or troubleshooting of electronic devices.
• Must have valid driver’s license.
• Valid gaming card (or ability to obtain one).

Responsibilities

• Move, load, unload, and transport all L&W products to customer sites.
• Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
• Keep and track part inventory.
• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
• Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts.
• Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves).
• Safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
• Support other Creators on all utilities/EGM products.
• Other duties as assigned

Job description

Light & Wonder in Los Angeles is seeking a Field Service Technician to install, troubleshoot, and maintain gaming systems across the LA region. You will travel to customer sites, perform PMs, and ensure on-time service with accurate parts handling and documentation.

Responsibilities include moving equipment, maintaining inventories, and applying safety standards while using ServiceMax and Zinc for ticket management. This role demands flexibility for shifts and travel.