Field Service Technician – Travel & On-Call EGM Support

Light & Wonder; California; On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Tuition assistance

Job summary

Light & Wonder is seeking a field service technician to cover the Los Angeles area and region, performing troubleshooting, installation, PM, and parts management. You will work under supervision, support other Creators, and maintain accurate inventory while ensuring safety procedures are followed in in-field settings.

The role requires 1–3 years of electronic device experience, a valid driver’s license, and a gaming card or ability to obtain one. Travel and on-call shifts are expected as needed.

Qualifications

• Minimum of one to three years of experience in the assembly, testing, or troubleshooting of electronic devices.
• Must have valid driver’s license
• Valid gaming card (or ability to obtain one)

Responsibilities

• Move, load, unload, and transport all L&W products to customer sites.
• Install, setup, troubleshoot, configure, and perform preventive maintenance on EGMs, PTG, ETG, and all utility products.
• Keep and track part inventory.
• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
• Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts.

Skills

Troubleshooting

ServiceMax

Zinc

PM on EGMs

Inventory management

Driver's license

Education

High School Diploma

Technical/Military Training

Tools

Multimeters

Screwdrivers

Wrenches

Drills

Job description

Light & Wonder is seeking a field service technician to cover the Los Angeles area and region, performing troubleshooting, installation, PM, and parts management. You will work under supervision, support other Creators, and maintain accurate inventory while ensuring safety procedures are followed in in-field settings.

The role requires 1–3 years of electronic device experience, a valid driver’s license, and a gaming card or ability to obtain one. Travel and on-call shifts are expected as needed.