Field Service Technician II

Jobtailor; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor seeks a field service technician to install, service, and repair electromechanical equipment across a defined territory. You will perform scheduled maintenance, diagnose hardware and software issues, and manage network access and remote connectivity.

The role requires driving, weekend shifts, and occasional overnight travel, with a focus on safe, professional customer interactions and adherence to health and safety standards. Training is provided.

Qualifications

• Local candidate to the specific geographic area.
• Authorized to work in the United States.
• At least 19 years of age.
• Valid driver’s license and driving record that meets NCR Atleos fleet requirements.
• PC skills, basic electronic skills, and operating system familiarity.
• Ability to perform essential job functions without reasonable accommodation.
• Prolonged travel with several hours of driving per day.
• Ability to work rotating and weekend shifts.
• Ability to carry and lift tools, parts, and equipment weighing up to 50 lbs. without assistance
• Ability to bend, squat, walk, stand, sit, reach, and perform repetitive hand movements manipulating objects of various sizes
• Familiarity with large servers, mainframe computers, and imaging software
• A+ Certification, CompTIA, or Network+ Certification (preferred)
• One (1) or more years of related experience (preferred)

Responsibilities

• Perform customer installations, maintenance, and service calls promptly and effectively.
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
• Perform scheduled maintenance, corrective repairs, and system overhauls.
• Diagnose and resolve issues involving hardware, software, networking, and system configurations.
• Manage network faults, system access, security settings, and remote connectivity.
• Organize and triage customer issues, addressing problems proactively when possible.
• Communicate with customers in an open, helpful, and professional manner focused on resolution.
• Participate in virtual and hands-on training programs.
• Comply with company policies, Code of Conduct, health and safety standards, accurate timekeeping, fleet and safe driving requirements.
• Perform other related duties consistent with qualifications and business needs.
• Potentially support adjacent service territories during standard shifts.
• Optionally participate in overnight travel assignments to support broader service coverage.

Skills

Proactive Problem Solving

Professional Communication

Organizational Skills

Education

A+ Certification

CompTIA Certification

Network+ Certification

Tools

ATMs

Self-Checkout Systems

Large Servers

Mainframe Computers

Imaging Software

Operating System Familiarity

Job description

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs
• Comply with company policies, Code of Conduct, health and safety standards, accurate timekeeping, fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• Potentially support adjacent service territories during standard shifts
• Optionally participate in overnight travel assignments to support broader service coverage

Requirements

• Local candidate to the specific geographic area
• Authorized to work in the United States
• At least 19 years of age
• Valid driver’s license and driving record that meets NCR Atleos fleet requirements
• PC skills, basic electronic skills, and operating system familiarity
• Ability to perform essential job functions without reasonable accommodation
• Prolonged travel with several hours of driving per day
• Ability to work rotating and weekend shifts
• Ability to carry and lift tools, parts, and equipment weighing up to 50 lbs. without assistance
• Ability to bend, squat, walk, stand, sit, reach, and perform repetitive hand movements manipulating objects of various sizes
• Familiarity with large servers, mainframe computers, and imaging software
• A+ Certification, CompTIA, or Network+ (N+) Certification (preferred)
• One (1) or more years of related experience (preferred)

Core Competencies

Demonstrates expertise in servicing and repairing electromechanical equipment, including ATMs and self-checkout systems, while effectively managing customer communications and technical issues. Proficient in performing maintenance, diagnostics, and compliance with safety standards.

Highest-signal resume keywords

• Electromechanical Equipment Repair
• Customer Service Communication
• Network Fault Management
• A+ Certification
• CompTIA Certification

ATS Optimization Keywords

Hard Skills

• Electromechanical Equipment Repair
• Scheduled Maintenance
• System Diagnostics
• Hardware Troubleshooting
• Software Troubleshooting
• Networking
• System Configuration
• Basic Electronic Skills
• Operating System Familiarity
• Ability to Lift 50 lbs

Soft Skills

• Proactive Problem Solving
• Professional Communication
• Organizational Skills

Certifications & Qualifications

• A+ Certification
• CompTIA Certification
• Network+ Certification

Industry Keywords

• Customer Installations
• Service Calls
• Health and Safety Standards
• Fleet Requirements
• Remote Connectivity

Tools & Technologies

• ATMs
• Self-Checkout Systems
• Large Servers
• Mainframe Computers
• Imaging Software