Field Service Technician II

Jobtailor; Dubuque (IA); On-site; USD 45,000 - 70,000; Full time

Job summary

Jobtailor seeks a field service professional to install, service, and repair electromechanical equipment such as ATMs and self-checkout systems across assigned territories in the United States. The role requires strong problem-solving skills, live travel, and adherence to safety standards.

The ideal candidate has certifications (A+, CompTIA, Network+) and experience with PCs, operating systems, networking, and imaging software, along with excellent communication and customer service abilities.

Qualifications

• Local candidate in the geographic area.
• Authorized to work in the United States.
• At least 19 years of age.
• Valid driver’s license and driving record that meets fleet requirements.
• Ability to travel, lift up to 50 lbs, and operate with safety practices.

Responsibilities

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs

Skills

Electromechanical repair

Customer service

Network management

PC skills

OS familiarity

Proactive problem solving

Professional communication

Education

A+ Certification

CompTIA Certification

Network+ Certification

Tools

ATMs

Self-Checkout Systems

Imaging Software

Large Servers

Mainframe Computers

Job description

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs

Requirements

• Local candidate to the specific geographic area
• Authorized to work in the United States
• At least 19 years of age
• Valid driver's license and driving record that meets NCR Atleos fleet requirements
• PC skills, basic electronic skills, and operating system familiarity
• Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance, and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements
• Familiarity with large servers, mainframe computers, and imaging software
• A+ Certification, CompTIA, or Network+ (N+) Certification
• One (1) or more years of related experience
• Passage of screening criteria applicable to the job

Core Competencies

Demonstrates expertise in servicing and repairing electromechanical equipment, including ATMs and self-checkout systems, while effectively managing customer communications and technical issues. Proficient in performing maintenance, diagnostics, and compliance with safety standards.

Highest-signal resume keywords

• Electromechanical Equipment Repair
• Customer Service Skills
• A+ Certification
• Network Management
• PC Skills

Hard Skills

• Electromechanical Equipment
• System Diagnostics
• Scheduled Maintenance
• Corrective Repairs
• Network Fault Management
• Hardware Troubleshooting
• Software Troubleshooting
• Operating System Familiarity
• Basic Electronic Skills
• Imaging Software

Soft Skills

• Professional Communication
• Proactive Problem Solving
• Organizational Skills

Certifications & Qualifications

• A+ Certification
• CompTIA Certification
• Network+ Certification

Industry Keywords

• Customer Installations
• Service Calls
• Health and Safety Standards
• Fleet Requirements
• Timekeeping

Tools & Technologies

• ATMs
• Self-Checkout Systems
• Large Servers
• Mainframe Computers