Field Service Technician I - Remote Water Quality

Hach Company; North Carolina; Hybrid; USD 40,000 - 43,000; Full time

Benefits offered by this job

Company car

Company cell phone

Full benefits starting day one

401(k) with company matching

PTO up to 17 days a year

Job summary

Hach Company in Durham, NC is seeking a Field Service Technician I to deliver high-quality customer service, perform preventive maintenance, and calibrate instruments at customer sites. The role requires daily travel within a 2-hour radius, with 75% overnight travel on average.

A remote work arrangement is available for eligible scenarios. The position supports municipal and industrial customers, with company-paid travel and lodging for overnights.

Qualifications

• 2+ years of field service or customer-facing experience.
• Mechanical aptitude with preventive maintenance and diagnostics/repair.
• Valid driver’s license and ability to rent a car or hotel rooms as needed.

Responsibilities

• Deliver high-quality customer service and perform preventive maintenance.
• Repair and calibrate/verify instruments at customer sites.
• Travel daily to customer sites within the territory; remote work arrangement.
• Promote positive customer experience and serve as on-site contact for technical issues.
• Work across municipal and industrial settings including water/wastewater facilities and plants.
• Submit accurate service reports affecting billing, inventory, and instrument history.
• Follow safety practices and complete administrative tasks for service visits.

Skills

Field service experience

Mechanical aptitude

Customer-facing

Education

HS Diploma or equivalent

Associates/technical degree preferred

Job description

Hach Company in Durham, NC is seeking a Field Service Technician I to deliver high-quality customer service, perform preventive maintenance, and calibrate instruments at customer sites. The role requires daily travel within a 2-hour radius, with 75% overnight travel on average.

A remote work arrangement is available for eligible scenarios. The position supports municipal and industrial customers, with company-paid travel and lodging for overnights.