Field Service Technician I - Durham, NC

Hach Company; North Carolina; Hybrid; USD 40,000 - 43,000; Full time

Benefits offered by this job

Company car

Company cell phone

Full benefits starting day one

401(k) with company matching

PTO up to 17 days a year

Job summary

Hach Company in Durham, NC is seeking a Field Service Technician I to deliver high-quality customer service, perform preventive maintenance, and calibrate instruments at customer sites. The role requires daily travel within a 2-hour radius, with 75% overnight travel on average.

A remote work arrangement is available for eligible scenarios. The position supports municipal and industrial customers, with company-paid travel and lodging for overnights.

Qualifications

• 2+ years of field service or customer-facing experience.
• Mechanical aptitude with preventive maintenance and diagnostics/repair.
• Valid driver’s license and ability to rent a car or hotel rooms as needed.

Responsibilities

• Deliver high-quality customer service and perform preventive maintenance.
• Repair and calibrate/verify instruments at customer sites.
• Travel daily to customer sites within the territory; remote work arrangement.
• Promote positive customer experience and serve as on-site contact for technical issues.
• Work across municipal and industrial settings including water/wastewater facilities and plants.
• Submit accurate service reports affecting billing, inventory, and instrument history.
• Follow safety practices and complete administrative tasks for service visits.

Skills

Field service experience

Mechanical aptitude

Customer-facing

Education

HS Diploma or equivalent

Associates/technical degree preferred

Job description

Imagine yourself… Doing meaningful work that makes an everyday impacton the world around you. Thriving in a supportive team environmentthat inspires you to strive for excellence. Collaborating with a vibrant, inclusive, global team. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us More about us :About Hach & the Mission of Water Quality Analysis | Hach & https://www.youtube.com/watch?v=yU6jD2xQoEk

Benefits

• Professional onboarding and training: 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.
• Powerful team looking forward to working with you.
• Career coaching and development opportunities.
• 3 days off per week!
• After completion of training, your schedule will consist of 4 shifts per week at 10- hour days based on workload demand.
• Company car (maintenance/fuel paid for by us).
• Company Cell phone.
• Corporate credit card for company expenses.
• Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave.
• Hach Bonus: up to 6% of the yearly salary, paid out quarterly.
• Dedicated support staff to assist you in helping your customers.
• Many growth and development opportunities are available!

Responsibilities

• Reporting to the Field Service Manager, the Field Service Technician I is responsible for delivering high-quality customer service, performing preventive maintenance, routine repairs, and calibrating and verifying Hach devices at our customer sites.
• The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).
• This position is part of the Field Service department located in Durham, NC and will be remote.
• In this role, a typical day will look like: Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
• Promotes a positive customer experience and serves as on-site customer contact for technical and service related problems.
• Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc....
• Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2) * Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
• Follow safe work practices according to company policy.
• Executes administrative activities in support of service visits.
• Daily travel to customer sites.
• This role will be based in Durham, NC, area and support our customers throughout the territory.
• Company-paid travel, accommodations, and meals are provided for overnight stays.

Requirements

• HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
• 2+ years of field service experience and/or customer-facing roles preferred.
• Mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair.
• This position requires occasional rental of vehicles or booking of hotel rooms for business travel.
• A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.

Travel Requirements

• This position requires daily travel to customer sites, typically within a 2-hour radius of the home office.
• On average, 75% of weekly travel can/will include overnight stays.
• Occasional travel to other states within the region is expected, with trips lasting up to one week at a time.

Remote Work Arrangement

At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Compensation

US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $29.00 - $31.00 USD per hour. This job is also eligible for Incentive Pay.