Field Service Technician I - On-Site Impact & Growth

Canon Solutions America; Carmel (IN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver excellent customer service while maintaining Canon-supported products through on-site maintenance and service excellence. This role requires ability to travel, lift up to 50 pounds, and complete the PDIF training.

You will report trends, ensure accurate documentation, and contribute to branch performance targets. Full-time on-site role with competitive hourly compensation and a transportation allowance.

Qualifications

• Must hold a High School diploma or equivalent.
• Basic understanding of internet environments and successful completion of training including PDIF (Printing and Digital Imaging Foundations).
• Ability to travel with a valid driver's license and acceptable driving record.
• Required to obtain security/other clearances required by customers.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Customer service

Technical maintenance

Travel readiness

Physical stamina

Documentation

Education

High School diploma

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver excellent customer service while maintaining Canon-supported products through on-site maintenance and service excellence. This role requires ability to travel, lift up to 50 pounds, and complete the PDIF training.

You will report trends, ensure accurate documentation, and contribute to branch performance targets. Full-time on-site role with competitive hourly compensation and a transportation allowance.