Field Service Technician I

Canon U.S.A., Inc.; Overland Park (KS); On-site; USD 26,174 - 36,244; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) Savings Plan

Employee referral bonus

Dress for Your Day program

Educations assistance

Volunteer opportunities

Job summary

Canon U.S.A., Inc. in Overland Park, KS is seeking a Field Service Technician I. The role involves routine maintenance of Canon-supported products and strong customer service to enhance efficiency. Candidates should possess a high school diploma and effective communication skills.

This full-time on-site position offers competitive compensation and comprehensive benefits including medical, dental, and more.

To apply, bring your commitment to excellence and readiness to assist customers with their needs.

Qualifications

• Basic understanding of internet environments and technical documentation.
• Valid driver's license and acceptable driving record required.
• Ability to lift 50 pounds and active mobility for the role.

Responsibilities

• Report product failure trends and serviceability issues.
• Provide efficient maintenance and support to customers.
• Maintain accurate record-keeping of service reports.

Skills

Customer communication skills

Technical maintenance

Problem-solving

Education

High School diploma or equivalent experience

Job description

Field Service Technician I

Location: US-KS-Overland Park

Company: Canon U.S.A., Inc.

Requisition ID: 34438

Category: Field Service

Position Type: Full-Time

Workstyle: Full-Time On Site

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.

About You: The Skills & Expertise You Bring

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated hourly salary range for this role: $19.00-26.31 hourly.

This role is eligible for a transportation allowance.

Benefits

• Competitive compensation and benefits including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.