Field Service Technician I

Canon U.S.A., Inc.; Dedham (MA); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician I to deliver exceptional service and maintain Canon-supported products on-site in Dedham, MA.

You will report on product failures, address service requests, and uphold Canon’s service standards while traveling to customer sites as needed. This entry-level role requires a high school diploma and the ability to pass the 120‑day intro period, with travel and lifting requirements.

Qualifications

• High School diploma or equivalent.
• Basic understanding of internet environments and ability to complete the 120‑day introductory period and the PDIF class.
• Ability to travel (valid driver’s license and acceptable driving record).
• Required to obtain security/clearances required by customers to enter client premises.
• Must be able to lift 50 pounds and be active more than 50% of the time.

Responsibilities

• Report product failure trends and serviceability issues with documentation.
• Provide efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Maintain all Field Service Reports, Expense Reports, and Canon property.

Skills

High School Diploma

Basic internet understanding

Travel ability

Education

High School Diploma or equivalent

Job description

Field Service Technician I

Location: US-MA-Dedham

Company: Canon U.S.A., Inc.

Requisition ID: 34605

Position Type: Full-Time On Site

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Do you meet these requirements?

• Hold a High School diploma or equivalent experience.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated rate for this role: $19.00 - $26.31 hourly.

Company Overview

About our Company – Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

Benefits and Perks

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

Workstyle

Full‑Time On‑Site – This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.