Field Service Technician I

Canon U.S.A., Inc.; Itasca (IL); On-site; USD 26,174 - 36,244; Full time

Job summary

A leading technology company is seeking a Field Service Technician I in Itasca, Illinois. In this role, you will ensure customer satisfaction through high standards of service while conducting on-site maintenance of Canon-supported products. Candidates must have a High School diploma, possess strong communication skills, and be able to lift 50 pounds. The position offers an hourly wage ranging from $19.00 to $26.31 and requires full-time presence at the assigned location.

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments.
• Ability to travel with a valid driver's license.

Responsibilities

• Report product failure trends and serviceability issues to manager.
• Meet customer demands by providing efficient maintenance.
• Maintain technical information and Field Service Reports.

Skills

Customer communication skills

Technical documentation maintenance

Basic understanding of internet environments

Education

High School diploma or equivalent

Job description

Field Service Technician I

Location: US-IL-Itasca

Company: Canon U.S.A., Inc.

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We are actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon‑supported products in accordance with Service and Parts Standards.

Your Impact

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.

About You: The Skills & Expertise You Bring

Note: this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19.

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated rate for this role: $19.00 - $26.31 hourly.

Workstyle Description

Full‑Time On Site - This position requires full‑time presence at your assigned office/worksite/territory on your scheduled work days.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.