Field Service Technician - Home Medical Equipment Travel

Joerns Healthcare Inc; Hayward (CA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K with company match

Flexible Spending Accounts

Paid vacation

Paid holidays

Job summary

Joerns Healthcare Inc. is seeking a Field Service Technician to deliver, install, and service home medical equipment at customer facilities in California. You will educate patients and caregivers on safe operation, perform safety checks, and maintain the equipment while upholding HIPAA guidelines.

Occasional travel and on-call rotations including nights and weekends are expected. The role requires a high school diploma or equivalent, 2 years of customer-facing experience, and the ability to lift

Qualifications

• 2 years of customer interface or comparable experience.
• Dedication to outstanding customer service.
• Ability to work extended hours, including some evenings weekends and travel.
• Ability to safely lift, push or pull up to 100 lbs with or without accommodations.
• Transports deliveries according to manifest and DOT regulations.

Responsibilities

• Deliver and set up product per scheduled plan.
• Instruct patients/caregivers on proper and safe use of product.
• Load and unload product following policies and procedures.
• Complete vehicle safety checks.
• Travel up to two weeks at a time and on-call nights/weekends.
• Complete required paperwork and HIPAA compliance.
• Inspect, disinfect, and quality-check products as required.
• Complete any other assigned duties.

Skills

Customer service

Communication

Delivery driving

Physical strength

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Excel

Smartphones (iPhone/Android)

Job description

Joerns Healthcare Inc. is seeking a Field Service Technician to deliver, install, and service home medical equipment at customer facilities in California. You will educate patients and caregivers on safe operation, perform safety checks, and maintain the equipment while upholding HIPAA guidelines.

Occasional travel and on-call rotations including nights and weekends are expected. The role requires a high school diploma or equivalent, 2 years of customer-facing experience, and the ability to lift