Field Service Technician

Joerns Healthcare; Hayward (CA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid vacation and holidays

Job summary

Joerns Healthcare is seeking a Field Service Technician to deliver, set up, and service home medical equipment at customer facilities. You will educate patients and caregivers on safe operation, perform repairs and inspections, and maintain accurate paperwork while adhering to HIPAA guidelines.

Role involves on-call rotation, occasional overnight travel, and driving up to two weeks at a time. High school diploma and 2 years of customer-facing experience are required.

Qualifications

• High School Diploma or equivalent.
• 2 years of customer interface or comparable experience.
• Must be dedicated to providing outstanding customer service.
• Must be able to work extended hours, including some evenings, weekends and travel.
• Ability to safely lift, push or pull up to 100 lbs with or without accommodations.
• Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations.

Responsibilities

• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner.
• Instructs and demonstrates patient/care giver/nurse on proper and safe use of product.
• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure.
• Completes vehicles safety checks in accordance with set procedures.
• Drives safely and defensively obeying all traffic laws.
• Provides safe environment for the patient at all times.
• Checks electrical outlets for power when delivering electrically powered home medical equipment, and observes surroundings for any concerns per procedures.
• Completes required paperwork upon delivery, pick up, or service of product and follows HIPAA guidelines.
• Rotates on-call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed.
• Performs cleaning, disinfection, repairs, and quality checks of all products as required.
• Completes any other assigned duties as requested.
• Some travel may be requested/required.

Skills

Customer service

Communication

Flexible hours

Physical stamina

DOT compliance

Education

High School Diploma

Tools

Outlook

Excel

Smartphones

Job description

Position Summary

The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/care giver on the safe operation and use of company product. This individual will also be responsible for product care and maintenance, product repair, warehouse/shop duties, vehicle care and maintenance, and tracking of inventory at all times.

Major Duties & Responsibilities

• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner
• Instructs and demonstrates patient/care giver/nurse on proper and safe use of product
• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure
• Completes vehicles safety checks in accordance with set procedures.
• Drives safely and defensively obeying all traffic law
• Provides safe environment for the patient at all time
• Checks electrical outlets for power when delivering electrically powered home medical equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures
• Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines
• Rotates on-call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed
• Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures
• Complete all required training
• Complete any other assigned duties as requested
• Some travel may requested/required

Required Education

High School Diploma or equivalent

Required Skills & Experience

• 2 years of customer interface or comparable experience
• Must be dedicated to providing outstanding customer service
• Must have ability to work extended hours, including some evenings weekends and travel
• Ability to safely lift, push or pull up to 100 lbs with or without accommodations
• Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations

Preferred Skills, Experience & Education

• Previous driving/delivery experience
• Previous durable medical equipment (DME) experience is preferred
• Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android
• Ability to work independently and in team environment
• Good communication skills (verbal and written), along with good organizational skills

Note: Other duties may be assigned.

Joerns Healthcare is an Equal Opportunity Employer , including Disability/Veterans

About Joerns

Joerns Healthcare is a leading manufacturer of healthcare bed systems, patient lifting and repositioning solutions, therapeutic support surfaces, and complementary services. We enable the care and comfort of chronically ill patients in both institutional and home care settings. We continually strive to provide exceptional product and service solutions that deliver positive clinical, operational, and financial outcomes for our customers. We are currently seeking skilled, motivated, and dedicated professionals to join our team. We offer hands-on training, a comprehensive benefits package, and a rewarding work environment. We are currently searching for skilled, self-motivated and dedicated professionals to add to our team. We offer hands on training, benefits and an outstanding work environment.

Benefits

• At Joerns Healthcare, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. In addition, the company offers a 401K program with a company match, and Flexible Spending Accounts. Our employees also receive Paid Vacation and Holidays.

Min

USD $27.00/Yr.

Max

USD $29.00/Yr.