Field Service Technician

Joerns Healthcare; Portland (OR); On-site; USD 30,307 - 34,440; Full time

Job summary

A leading healthcare equipment provider is seeking a Field Service Technician in Portland, OR. The role involves delivering and servicing medical products, educating caregivers on their use, and ensuring compliance with safety protocols. Candidates should have a High School Diploma and must excel in customer service, possess good communication skills, and be able to lift up to 100 lbs. Previous experience in delivery or medical equipment is preferred. The position offers competitive pay and involves some travel and on-call duties.

Qualifications

• 2 years of customer interface or comparable experience.
• Must be dedicated to providing outstanding customer service.
• Ability to safely lift, push or pull up to 100 lbs.

Responsibilities

• Deliver and set up products according to schedule.
• Instructs on safe use of delivered products.
• Cleans, disinfects, repairs products as required.
• Completes required paperwork upon delivery.

Skills

Customer service

Communication

Organizational skills

Teamwork

Basic computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Outlook email

Job description

Field Service Technician

Join to apply for the Field Service Technician role at Joerns Healthcare.

The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/caregiver on the safe operation and use of company product. This individual will also be responsible for product care and maintenance, product repair, warehouse/shop duties, vehicle care and maintenance, and tracking of inventory at all times.

Responsibilities

• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner.
• Instructs and demonstrates patient/caregiver/nurse on proper and safe use of product.
• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure.
• Completes vehicle safety checks in accordance with set procedures.
• Drives safely and defensively obeying all traffic law.
• Provides safe environment for the patient at all times.
• Checks electrical outlets for power when delivering electrically powered home medical equipment, in addition to observing the environment/surroundings for any concerns in accordance with set procedures.
• Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines.
• Rotates on‑call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed.
• Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures.
• Completes all required training.
• Completes any other assigned duties as requested.
• Some travel may be requested/required.

Qualifications

• High School Diploma or equivalent.
• 2 years of customer interface or comparable experience.
• Must be dedicated to providing outstanding customer service.
• Must have ability to work extended hours, including some evenings, weekends, and travel.
• Ability to safely lift, push or pull up to 100 lbs with or without accommodations.
• Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations.
• Previous driving/delivery experience.
• Previous durable medical equipment (DME) experience is preferred.
• Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as iPhone or Android.
• Ability to work independently and in team environment.
• Good communication skills (verbal and written), along with good organizational skills.
• Note: Other duties may be assigned.

Joerns Healthcare LLC is an Equal Opportunity Employer, including Disability/Veterans.

Joerns Healthcare LLC is a leading national distributor of therapeutic support surfaces, bariatric care equipment; negative pressure wound therapy systems, and safe patient handling solutions, products and services. We serve special patient handling needs across the entire continuum of care, including acute care hospitals, long‑term acute care, skilled nursing, rehabilitation facilities, and hospice.

USD $22.00/Yr. USD $25.00/Yr.

Location: Portland, OR