Field Service Technician - Home Medical Equipment

Joerns Healthcare; Hayward (CA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid vacation and holidays

Job summary

Joerns Healthcare is seeking a Field Service Technician to deliver, set up, and service home medical equipment at customer facilities. You will educate patients and caregivers on safe operation, perform repairs and inspections, and maintain accurate paperwork while adhering to HIPAA guidelines.

Role involves on-call rotation, occasional overnight travel, and driving up to two weeks at a time. High school diploma and 2 years of customer-facing experience are required.

Qualifications

• High School Diploma or equivalent.
• 2 years of customer interface or comparable experience.
• Must be dedicated to providing outstanding customer service.
• Must be able to work extended hours, including some evenings, weekends and travel.
• Ability to safely lift, push or pull up to 100 lbs with or without accommodations.
• Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations.

Responsibilities

• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner.
• Instructs and demonstrates patient/care giver/nurse on proper and safe use of product.
• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure.
• Completes vehicles safety checks in accordance with set procedures.
• Drives safely and defensively obeying all traffic laws.
• Provides safe environment for the patient at all times.
• Checks electrical outlets for power when delivering electrically powered home medical equipment, and observes surroundings for any concerns per procedures.
• Completes required paperwork upon delivery, pick up, or service of product and follows HIPAA guidelines.
• Rotates on-call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed.
• Performs cleaning, disinfection, repairs, and quality checks of all products as required.
• Completes any other assigned duties as requested.
• Some travel may be requested/required.

Skills

Customer service

Communication

Flexible hours

Physical stamina

DOT compliance

Education

High School Diploma

Tools

Outlook

Excel

Smartphones

Job description

Joerns Healthcare is seeking a Field Service Technician to deliver, set up, and service home medical equipment at customer facilities. You will educate patients and caregivers on safe operation, perform repairs and inspections, and maintain accurate paperwork while adhering to HIPAA guidelines.

Role involves on-call rotation, occasional overnight travel, and driving up to two weeks at a time. High school diploma and 2 years of customer-facing experience are required.