Home Healthcare Field Technician: On-Call, Travel & Training

Joerns Healthcare Inc; Hayward (CA); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision

Life Insurance

Short Term Disability

401K with company match

Paid Vacation and Holidays

Job summary

Joerns Healthcare is seeking a Field Service Technician to deliver, set up, and service our healthcare products at customer sites in a timely, professional manner. You will educate patients and caregivers on safe operation, perform basic maintenance, and handle paperwork with HIPAA compliance.

The role requires on-call rotation, some travel, and the ability to lift up to 100 lbs. A high school diploma is required along with 2 years of customer-facing experience.

Qualifications

• 2 years of customer interface or comparable experience.
• Must be dedicated to outstanding customer service.
• Willingness to work extended hours, including some evenings, weekends, and travel.
• Ability to safely lift up to 100 lbs with or without accommodations.
• DOT-regulated transport awareness and safe driving practices.

Responsibilities

• Deliver and set up product at customer sites per schedule.
• Instruct patients and caregivers on proper and safe use of the product.
• Load/unload products and perform vehicle safety checks.
• Complete required paperwork and comply with HIPAA guidelines.
• Participate in on-call shifts, including nights/weekends, with travel as needed.
• Inspect, calibrate, and perform basic repairs or quality checks as required.

Skills

Customer service

Communication skills

Heavy lifting

Delivery driving

Outlook

Excel

Smartphone literacy

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Smartphone (iPhone/Android)

Job description

Joerns Healthcare is seeking a Field Service Technician to deliver, set up, and service our healthcare products at customer sites in a timely, professional manner. You will educate patients and caregivers on safe operation, perform basic maintenance, and handle paperwork with HIPAA compliance.

The role requires on-call rotation, some travel, and the ability to lift up to 100 lbs. A high school diploma is required along with 2 years of customer-facing experience.