Field Service Technician – Home Appliances (Albuquerque)

Lgelectronics; New Mexico; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Paid Time Off

Performance-based incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics in Albuquerque, NM is seeking a Field Service Technician to service and repair LG appliances, TVs and HVAC units at customers' homes. You will travel to customer sites, diagnose issues, and perform on-site repairs with a focus on quality and safety.

This full-time role requires at least one year of technical experience, a valid driver's license, and EPA certification eligibility. You will use diagnostic tools, maintain accurate paperwork, and help meet performance metrics while

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair

Tools & diagnostics

EPA Certification

Tools

Diagnostic tools

Diagnostic test equipment

Job description

LG Electronics in Albuquerque, NM is seeking a Field Service Technician to service and repair LG appliances, TVs and HVAC units at customers' homes. You will travel to customer sites, diagnose issues, and perform on-site repairs with a focus on quality and safety.

This full-time role requires at least one year of technical experience, a valid driver's license, and EPA certification eligibility. You will use diagnostic tools, maintain accurate paperwork, and help meet performance metrics while