Field Service Technician — Home Appliances (Miami)

LG Electronics; United States; On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) Retirement Plan

Paid Time Off

Incentives programs

Mental health resources

Parental leave

Life and Disability Insurance

Job summary

LG Electronics is seeking a Field Service Technician (DMST) in the Miami, FL area to service LG home appliances, TVs, and HVAC units at customers' homes. You will travel to customer sites, diagnose issues, and perform repairs with emphasis on safety and quality, acting as the face of LG in the field.

The role requires working across the Miami metro area, with duties including documentation, parts management, and meeting performance metrics.

Qualifications

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG’s equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer’s home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Field service experience

Appliance repair

Tool usage

Troubleshooting

Driver's license

EPA Certification

Job description

LG Electronics is seeking a Field Service Technician (DMST) in the Miami, FL area to service LG home appliances, TVs, and HVAC units at customers' homes. You will travel to customer sites, diagnose issues, and perform repairs with emphasis on safety and quality, acting as the face of LG in the field.

The role requires working across the Miami metro area, with duties including documentation, parts management, and meeting performance metrics.