Field Service Technician: Appliances & Electronics

LG Electronics USA; Jacksonville (FL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

No-cost health premiums for employee &

401(k) with company match

Generous PTO

Job summary

LG Electronics USA in Miami, FL is seeking a Field Service Technician (DMST) to service LG appliances, TVs, and A/C units in customers' homes across the Miami metro area. You will diagnose issues, perform repairs, manage parts, and document work while representing LG with professionalism.

This role requires at least 1 year of technical experience, hands-on repair skills, ability to lift up to 50 pounds, a valid driver's license, and EPA certification eligibility.

Qualifications

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair

Tools & diagnostics

Troubleshooting

Physical ability

Driver's license

Tools

Diagnostic tools

Job description

LG Electronics USA in Miami, FL is seeking a Field Service Technician (DMST) to service LG appliances, TVs, and A/C units in customers' homes across the Miami metro area. You will diagnose issues, perform repairs, manage parts, and document work while representing LG with professionalism.

This role requires at least 1 year of technical experience, hands-on repair skills, ability to lift up to 50 pounds, a valid driver's license, and EPA certification eligibility.