Field Service Technician - Heavy Equipment

Western States Equipment Co; Pasco (WA); On-site; USD 70,000 - 95,000; Full time

Job summary

Western States Equipment Co. is seeking an experienced field service technician to diagnose, repair and maintain heavy equipment at customer sites and shops. You will perform tests, interpret results, and decide repair scope while coordinating with customers and team members.

The role requires CDL with air brake, five years of heavy equipment experience, and the ability to travel and work overtime. Strong safety compliance and use of standard service procedures are essential.

Qualifications

• Proof of high school diploma or GED.
• Associates Degree or technical training from an accredited vocational school preferred.
• Five years experience in diagnosis and repair of heavy equipment. Knowledge of scrapers and crawler tractors, loaders, excavators, off‑highway trucks, preferred. Caterpillar experience preferred.
• Prior experience in troubleshooting methods and systems required.
• Must own required tools.
• Must have a current CDL with air brake experience and acceptable driving record. Must meet DOT requirements.
• Must be able to communicate (speak, read, comprehend, write in English).

Responsibilities

• Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair.
• Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to TRG standards.
• Adapts knowledge of Caterpillar machine systems to troubleshoot and repair new equipment models.
• Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments.
• Repairs machines without error and consistently repairs machines within the time requirement guidelines.
• Repairs warranty and service letter issues efficiently and as soon as possible.
• Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.

Skills

Customer service

Self-scheduling

English communication

Teamwork

Overtime readiness

Travel readiness

Attendance

Education

High school diploma or GED

Associates degree or technical training

5 years heavy equipment repair experience

Caterpillar experience preferred

CDL with air brake knowledge

Tools

Microsoft Office

Job description

Western States Equipment Co. is seeking an experienced field service technician to diagnose, repair and maintain heavy equipment at customer sites and shops. You will perform tests, interpret results, and decide repair scope while coordinating with customers and team members.

The role requires CDL with air brake, five years of heavy equipment experience, and the ability to travel and work overtime. Strong safety compliance and use of standard service procedures are essential.