Field Service Technician - Gaming & Amusement Equipment

Imperial Trading Co.; Metairie (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employer paid basic life policy with

Disability insurance

401(k) with employer match

Job summary

AMA Entertainment in Metairie, LA is seeking a Field Service Technician to install, maintain and repair video poker machines, jukeboxes and amusement devices at customer sites. The role blends hands-on service with remote technical support by phone, email, and text.

Travel to customer locations is required, with some overnight stays. You will diagnose hardware, software and equipment issues, perform repairs, assist with installations, and coordinate with the Parts Department to meet customer

Responsibilities

• Travel to customer locations to troubleshoot and repair video poker machines, jukeboxes, amusement devices, and hot tubs. Some assignments require overnight stays.
• Diagnose equipment, hardware, and software issues and complete necessary repairs, using knowledge of the state's video poker network and software.
• Install machines and hot tubs or assist customers with installation.
• Prepare or oversee the preparation of new, used, and refurbished machines and hot tubs before sale.
• Coordinate and assist with upgrades to customer equipment.
• Coordinate with the Parts Department to address customer equipment and repair needs.

Job description

AMA Entertainment in Metairie, LA is seeking a Field Service Technician to install, maintain and repair video poker machines, jukeboxes and amusement devices at customer sites. The role blends hands-on service with remote technical support by phone, email, and text.

Travel to customer locations is required, with some overnight stays. You will diagnose hardware, software and equipment issues, perform repairs, assist with installations, and coordinate with the Parts Department to meet customer