Field Technician: Amusement & Gaming Equipment

HAWKEYE GAMING LLC; Dubuque (IA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Employee Assistance Program (EAP)

Job summary

Accel Entertainment is seeking a service-oriented technician to respond to and troubleshoot service calls for gaming equipment, including ATMs and amusement devices, at our partner locations. The role emphasizes responsive, professional customer service and accurate record-keeping.

Requirements include a high school diploma or equivalent, ability to communicate effectively, a valid driver's license, and the physical ability to lift up to 50 pounds.

Qualifications

• Great Customer Service
• High school diploma or equivalent
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
• Ability to communicate effectively & follow written or verbal instruction
• Hiring for 8:30am-5pm
• Strong organizational, problem-solving, analytical skills
• Computer literacy helpful but not required
• Valid driver’s license
• Frequently required to lift/push weights up to 50 pounds

Responsibilities

• Respond to and troubleshoot service calls for equipment repairs in a timely manner
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
• Provide exemplary customer service
• Manage inventory to ensure parts are available when repairs are needed
• Complete all necessary documentation for device entry and logs
• Perform auditing procedures on amusement devices, dispensers, and ATMs

Skills

Customer service

Communication skills

Organization

Problem solving

Analytical skills

Physical ability - lift 50 lbs

Valid driver's license

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Accel Entertainment is seeking a service-oriented technician to respond to and troubleshoot service calls for gaming equipment, including ATMs and amusement devices, at our partner locations. The role emphasizes responsive, professional customer service and accurate record-keeping.

Requirements include a high school diploma or equivalent, ability to communicate effectively, a valid driver's license, and the physical ability to lift up to 50 pounds.