Field Service Technician - Forklift Uptime & Travel Expert

HC Forklift America Corp; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and holidays

Employee Assistance Program

Job summary

Hangcha Forklift America is seeking a Field Service Technician to travel within a 3–4 hour radius of Chicago, IL to service Hangcha forklifts at customer sites. This is an on-site role with occasional overnight travel and remote work only until a Chicago branch opens.

The position requires an associate degree or technical certification and 5–8 years of forklift service experience, with strong diagnostic and communication skills to support dealer networks, parts sales, and customer care teams.

Qualifications

• Associate degree or technical certification in diesel technology or related field, or equivalent hands-on experience.
• 5–8 years of experience servicing forklifts and material handling equipment.
• Experience supporting a dealer network or distributor.
• Knowledge of aftermarket parts sales and inventory management.
• Strong diagnostic abilities across electrical, hydraulic, mechanical, and electronic systems.
• Experience with lithium-ion battery systems and electric forklifts.
• Ability to read electrical schematics and hydraulic diagrams.
• Excellent communication and organizational skills.
• Valid driver's license with clean record and travel ability.

Responsibilities

• Travel regularly within a 3–4 hour radius of Chicago to support authorized Hangcha dealers.
• Build strong relationships with dealer service managers and technicians.
• Provide advanced technical diagnostics and hands-on support for Hangcha forklifts.
• Assist dealer techs with troubleshooting and repairs onsite and by phone.
• Serve as liaison between dealers and Hangcha internal teams.
• Promote aftermarket parts and optimize stocking levels.
• Develop parts stocking lists and coordinate with Parts Department.
• Support warranty investigations with technical documentation.
• Deliver product training to dealer technicians as needed.
• Maintain thorough service reports and dealer visit documentation.

Skills

Diagnostic abilities

Verbal and written communication

Travel readiness

Dealer relationship building

Organizational skills

Reading schematics

Electric forklift knowledge

Battery systems (Li-ion) experience

Troubleshooting skills

Microsoft Office

Education

Associate degree or technical certification in diesel tech / related field

Tools

Microsoft Office

CRM software

Cloud-based reporting platforms

Job description

Hangcha Forklift America is seeking a Field Service Technician to travel within a 3–4 hour radius of Chicago, IL to service Hangcha forklifts at customer sites. This is an on-site role with occasional overnight travel and remote work only until a Chicago branch opens.

The position requires an associate degree or technical certification and 5–8 years of forklift service experience, with strong diagnostic and communication skills to support dealer networks, parts sales, and customer care teams.