Field Service Technician: Forklifts & Dealer Support

HC Forklift America; Illinois; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off (PTO) and Paid Holidays

Employee Assistance Program (EAP)

Job summary

Hangcha Forklift America seeks a Field Service Technician to provide technical support, dealer support, and aftermarket service across an assigned territory. The role travels within a 3–4 hour radius of Chicago, IL, serving as the liaison between dealers and Hangcha's internal teams while delivering hands-on service and training.

The incumbent will conduct dealer visits, diagnose issues, support warranty investigations, and promote aftermarket parts to improve uptime and dealer performance.

Qualifications

• Associate degree or technical certification in diesel technology, industrial equipment, automotive technology, or related field.
• Minimum of five 5–8 years of experience servicing forklifts and material handling equipment.
• Experience supporting a dealer network or distributor organization.
• Knowledge of aftermarket parts sales and parts inventory management principles.
• Strong diagnostic abilities involving electrical, hydraulic, mechanical, and electronic systems.
• Experience troubleshooting lithium-ion battery systems, electric forklifts, chargers, and control systems.
• Ability to read and interpret electrical schematics, hydraulic diagrams, and technical service manuals.
• Excellent verbal and written communication skills with the ability to build strong dealer relationships.
• Strong organizational skills with the ability to manage multiple dealer accounts and prioritize travel effectively.
• Proficiency with Microsoft Office and cloud-based reporting platforms.
• Valid driver's license with a clean driving record.
• Ability to travel daily within the assigned territory, with occasional overnight travel as business needs require.
• Must be able to fly to customer with short notice as needed.
• Ability to safely lift up to 50 pounds and work in warehouse, shop, and outdoor environments.

Responsibilities

• Travel regularly throughout an assigned territory (approximately a 3–4-hour driving radius from Chicago, Illinois) to support authorized Hangcha dealers.
• Build and maintain strong working relationships with dealer service managers, technicians, parts personnel, and ownership.
• Provide advanced technical diagnostics and hands‑on support for Hangcha forklifts, including electric, lithium‑ion, LP, gas, and diesel equipment.
• Assist dealer technicians with troubleshooting, repairs, and complex equipment issues both onsite and through remote technical phone support.
• Serve as the primary technical liaison between dealers and Hangcha's internal departments.
• Conduct routine dealer visits to evaluate service capabilities, identify improvement opportunities, and ensure dealers are properly equipped to support Hangcha products.
• Promote aftermarket parts by recommending dealer stocking levels and identifying fast‑moving and critical replacement parts.
• Develop and provide recommended parts stocking lists to improve equipment uptime and dealer service efficiency.
• Work closely with the Parts Department to communicate inventory needs, field trends, and opportunities for increased parts sales.
• Assist with product quality investigations by documenting field concerns, collecting technical information, and communicating findings to internal teams.
• Support warranty claim investigations by providing accurate technical documentation and repair recommendations.
• Deliver product training and technical guidance to dealer technicians as needed.
• Maintain detailed service reports, dealer visit documentation, and technical records using company reporting systems.
• Stay current on Hangcha product updates, service procedures, and new technologies through ongoing technical training.
• Ensure compliance with OSHA regulations and Hangcha safety standards during all service activities.
• Represent Hangcha Forklift America professionally while providing exceptional customer service and technical expertise.

Skills

Diagnostic abilities

Communication skills

Organizational skills

Microsoft Office proficiency

Valid driver's license

Education

Associate degree or technical certification

Tools

CRM software

Field service management software

Job description

Hangcha Forklift America seeks a Field Service Technician to provide technical support, dealer support, and aftermarket service across an assigned territory. The role travels within a 3–4 hour radius of Chicago, IL, serving as the liaison between dealers and Hangcha's internal teams while delivering hands-on service and training.

The incumbent will conduct dealer visits, diagnose issues, support warranty investigations, and promote aftermarket parts to improve uptime and dealer performance.